UX Designer

UX Designer

100% Remote but must be located in MA, NH, ME, or RI

Experience - 12+ years

UX Designer

About the Role

Eastern Bank is looking for a technically fluent Senior UX Designer with deep roots in regulated industries and a strong financial services background. You'll be working to modernize the bank s digital channels and reimagine what digital banking looks like in the future. You will span across different platforms to ensure our digital experiences are best-in-class and adhere to our design standards. This is a contract role with high potential for full-time conversion for the right candidate.

What You'll Do

• Lead UX strategy and execution across multiple, complex, multi-stakeholder financial products

• Work fluidly in Figma from early wireframes through high-fidelity specs and design systems

• Design and prototype within Salesforce ecosystems

• Partner closely with engineering and product to ensure designs are technically grounded and feasible

• Navigate regulatory and compliance requirements (e.g. accessibility mandates, audit trails, data disclosure) as first-class design constraints

• Plan and execute unmoderated and moderated research studies via UserTesting.com, and synthesize findings into actionable design direction

• Own the design system end-to-end governance, component architecture, versioning, documentation, and adoption across product teams

• Leverage Figma MAKE, Claude Code, and Claude Design to accelerate prototyping, generate UI variations, and explore interaction patterns at speed

• Keep an eye towards what s next new tools and advancements in the UX space

What We're Looking For

Experience

• 12+ years of UX design experience, with a portfolio that demonstrates progression in complexity and ownership

• Demonstrated experience in financial services, fintech, banking, insurance, or a similarly regulated domain

• Hands-on experience designing within or alongside Salesforce products (Sales Cloud, Service Cloud, Financial Services Cloud, or similar)

Technical Fluency

• Expert-level Figma skills - components, auto-layout, variables, prototyping, and dev handoff

• Experience using Claude Code and Claude Design

• Able to read and interpret code (HTML/CSS at minimum); experience collaborating on design systems implemented in React or similar frameworks is a plus

• Proficient with UserTesting.com building test plans, recruiting via the panel, and deriving insights from session data

• Familiarity with API-driven UIs, data-heavy dashboards, and complex form flows

• Experience with Salesforce is a huge plus.

Domain Knowledge

• Understanding of financial products, workflows, and terminology (e.g. account management, transactions, compliance reporting, advisory flows)

• Experience designing under legal, risk, & regulatory constraints

• Sensitivity to the trust, risk, and transparency requirements unique to financial/banking UX

Ways of Working

• Experience working in Agile/SCRUM teams

• Balancing self-motivation and being reactive to the team

• Strong communication skills you can present rationale to compliance, engineering, and executive audiences

• A systems thinker who sweats interaction details without losing sight of the bigger picture

• Leave the ego at the door you will be part of a team and the team come first

• Lunch-pail UX sometimes you just have to get it done and out the door, perfect comes later.

Nice to Have

• Experience with data visualization for financial reporting or analytics

• Background in enterprise SaaS or B2B product design

• Familiarity with accessibility auditing tools and assistive technology testing

• Prior experience in banking, wealth management, insurance, or fintech