IVA Tech Lead & Architect

IVA Tech Lead & Architect

Positions: 1

Role Overview

As the IVA Tech Lead & Architect, you will own the technical vision and architectural design of our next-generation agentic AI ecosystem. This role is responsible for building intelligent, scalable conversational systems that seamlessly blend Large Language Models (LLMs) with traditional NLU to deliver exceptional, human-like guest experiences across voice and chat channels.

You will lead end-to-end architecture decisions, guide integrations across platforms, and ensure best-in-class performance, reliability, and extensibility.

Key Responsibilities

• Define and lead the technical strategy for an enterprise-grade agentic AI platform.

• Architect and implement multi-agent systems with orchestration, tool usage, and memory management.

• Integrate LLMs with traditional NLU frameworks to create cohesive, context-aware guest interactions.

• Oversee and optimize implementations on Google CCAI, Dialogflow CX, and Vertex AI.

• Collaborate closely with CX Designers, product teams, and stakeholders to translate business goals into scalable technical solutions.

• Ensure architectural best practices for security, performance, and maintainability.

Experience

• 1 3 years of hands-on architecture experience with Google CCAI and Customer Engagement Suite (CES).

Core Skills

• Strong expertise in Agentic AI Architecture, including:

  • Multi-agent orchestration

  • Tool invocation and reasoning

  • Long-term and short-term memory patterns

• Advanced prompt engineering and model fine-tuning for high-accuracy, natural guest interactions.

• Deep, practical knowledge of Google Dialogflow CX and Vertex AI.

• Ability to design scalable, production-ready AI systems.

Nice to Have