IVA Tech Lead & Architect
• Posted 2 days ago • Updated 8 minutes ago

United Technology
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Job Details
Skills
- ccai
- Dialogflow
- vertex ai
- CES
Summary
Positions: 1
Role OverviewAs the IVA Tech Lead & Architect, you will own the technical vision and architectural design of our next-generation agentic AI ecosystem. This role is responsible for building intelligent, scalable conversational systems that seamlessly blend Large Language Models (LLMs) with traditional NLU to deliver exceptional, human-like guest experiences across voice and chat channels.
You will lead end-to-end architecture decisions, guide integrations across platforms, and ensure best-in-class performance, reliability, and extensibility.
Key Responsibilities-
Define and lead the technical strategy for an enterprise-grade agentic AI platform.
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Architect and implement multi-agent systems with orchestration, tool usage, and memory management.
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Integrate LLMs with traditional NLU frameworks to create cohesive, context-aware guest interactions.
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Oversee and optimize implementations on Google CCAI, Dialogflow CX, and Vertex AI.
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Collaborate closely with CX Designers, product teams, and stakeholders to translate business goals into scalable technical solutions.
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Ensure architectural best practices for security, performance, and maintainability.
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1 3 years of hands-on architecture experience with Google CCAI and Customer Engagement Suite (CES).
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Strong expertise in Agentic AI Architecture, including:
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Multi-agent orchestration
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Tool invocation and reasoning
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Long-term and short-term memory patterns
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Advanced prompt engineering and model fine-tuning for high-accuracy, natural guest interactions.
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Deep, practical knowledge of Google Dialogflow CX and Vertex AI.
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Ability to design scalable, production-ready AI systems.
- Dice Id: 91165420
- Position Id: 2026-136
- Posted 2 days ago
Company Info
About United Technology
At United Technology, we specialize in connecting businesses with exceptional tech talent that drives innovation and accelerates growth. With an extensive network of highly skilled professionals in fields such as software development, cybersecurity, data science, cloud computing, and IT infrastructure, we match the right individuals to the right opportunity.
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