Linux System Admin/ Engineer

Primary Job Responsibilities

• Act as a primary technical escalation point for critical, high-impact customer issues, resolving complex architectural and performance-related challenges.
• Deliver outstanding customer support by leveraging deep technical expertise and advanced troubleshooting methodologies to guide customers through critical system recoveries and complex deployments.
• Efficiently analyze reported issues to identify root causes at the system and source-code level, communicating clear, strategic resolution plans to technical and executive stakeholders.
• Lead cross-functional collaboration with support engineers, development, and product management to advocate for bug fixes, feature requests, and comprehensive systemic solutions.
• Mentor and guide junior and mid-level support engineers, fostering a culture of technical excellence and continuous learning within the team.
• Author, review, and curate advanced diagnostic documentation, contributing high-value knowledge base articles and reusable solutions to optimize global incident resolution.

Required Qualifications

• Minimum 5 to 7 years of advanced Linux systems administration or engineering expertise, with mastery of networking, firewall configuration, security protocols, clustering, web server management, and databases.
• Deep architectural understanding of Linux operating systems and a comprehensive, expert-level grasp of Red Hat's product suite.
• Advanced proficiency in utilizing Linux command-line tools and debugging utilities, with a strong emphasis on bash scripting, kernel crash analysis, performance profiling, strace, Wireshark, and Git.
• Proven experience handling high-visibility escalations and interacting confidently with enterprise customers, third-party vendors, and internal engineering teams.
• Self-motivated with strong technical judgment, capable of autonomous decision-making in high-pressure, critical-down situations.
• Red Hat Certified Engineer (RHCE) certification is required (or must be obtained within a specified timeframe upon hire).
• Bachelor's degree in a relevant technical discipline.
• Flexibility to cover evening or weekend shift duties on a rotating basis as needed.
• Must complete a background check as part of the hiring process.

Preferred Qualifications

• Prior experience mentoring technical staff or leading technical projects within a support or engineering environment.
• Experience in highly regulated industries (Healthcare, Banking, Government).
• Deep, demonstrable expertise with Red Hat OpenShift Container Platform (OCP), Red Hat Ansible Automation Platform (AAP), or Red Hat Satellite.
• Relevant experience as a Tier 3/Escalation engineer for a PaaS provider, hosting service, or large-scale enterprise environment.
• Development-level experience with programming languages (Go, Python, C, .NET) to assist in reading and debugging source code.
• Advanced credentials such as Red Hat Certified Architect (RHCA).