Desktop Support Technician

Desktop Support Technician

Location: Onsite - Downtown Madison, WI

Type: Contract

Duration: Through end of year (with potential extension)

Overview
We are seeking a Desktop Support Technician to provide hands-on support for end users in a fast-paced environment. This role is heavily focused on onsite support and requires a strong customer-service mindset, as you will be responsible for troubleshooting hardware and software issues, supporting end users at a service desk, and deploying and maintaining endpoint devices.
Due to the nature of the work, this position requires full-time onsite presence. The technician will regularly assist users in person, perform desk-side support, and locate, deploy, recover, and troubleshoot laptops and other IT assets across multiple locations.

Responsibilities
* Provide desktop, laptop, and peripheral support for end users
* Diagnose and resolve hardware, software, operating system, and connectivity issues
* Perform device imaging, deployment, configuration, and replacement activities
* Support account-related issues, password resets, and access requests
* Maintain accurate asset inventory and equipment tracking
* Deliver desk-side and walk-up support through an IT service desk environment
* Escalate complex issues to appropriate technical teams as needed
* Document incidents, requests, and resolutions within a ticketing system

Required Qualifications
* Experience providing desktop support in a corporate or enterprise environment
* Strong troubleshooting skills across hardware, software, and operating systems
* Experience supporting Windows-based environments
* Excellent customer service and communication skills
* Ability to prioritize and manage multiple support requests simultaneously
* Comfortable working independently in a fully onsite environment

Preferred Skills
* Experience with device deployment, imaging, and hardware refresh initiatives
* Familiarity with Active Directory, Microsoft 365, and endpoint management tools
* Experience using IT service management or ticketing platforms
* Knowledge of networking fundamentals, including Wi-Fi and VPN troubleshooting

Top Skills
* Desktop and laptop support
* Hardware and software troubleshooting
* Windows operating systems
* Customer service and end-user support
* Asset management and device deployment
* Microsoft 365 support

Note: This is a fully onsite position and requires daily in-person support for end users and IT equipment. Candidates should be comfortable working onsite full time and providing face-to-face technical support.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future