Overview
This position provides thought leadership and the ability to work autonomously while managing multiple complex processes, products, and programs. It requires intricate strategic oversight of numerous parallel projects and cross-functional domains to attain business goals while managing overall risk to the bank. Provides consultative technical and business expertise within the delivery life cycle.
Responsibilities & Qualifications
Duties & Responsibilities: Strategic Delivery Oversight - Collaborates with leaders, enterprise PMOs, and product management to align strategic objectives and roadmaps for the specified technology business unit. Facilitates quarterly and annual planning focused on delivering business value outlined in strategic objectives and roadmaps. Uses authoritative judgement to make complex business decisions that could have noticeable impact to department or program results. Manages strategic relationships and alignment with senior staff and leadership to deliver the organizations technology capabilities. Evaluates organizational goals, workforce strategy, and enterprise standards to establish metrics. Advocates for the importance of adhering to processes and compliance standards within the technology delivery function. Advises leadership and drives adoption of enterprise standards and best practices across direct area of responsibility. Develops and continuously improves skills and abilities for self, individuals, teams, and the organization optimizing performance, enhancing agility, and adapting to evolving technological landscapes.
Delivery Execution - Master of core delivery functions which includes ownership of the complete delivery lifecycle (from product / program / process initiation to completion) focused on achieving business objectives while maintaining high team performance. Manages multiple high complex processes, programs, and products spanning numerous technology domains and business areas. Accountable for scope, roadmaps, budget, staffing, and impediment management for programs and BAU activities. Manages and governs the development and execution of major enterprise initiatives and programs. Responsible for translating strategy to execution, overseeing, and communicating the delivery of these efforts, driving results to achieve business outcomes. Leads cross functional development from design to delivery. Strategizes, schedules, and aligns financials and resources essential for executing major initiatives and programs, ensuring delivery of key business outcomes. Develops methods for monitoring the progress and performance of these initiatives and programs, within the assigned technology function. Examines outcomes to identify potential issues, risks, and areas for improvement. Communicates recommendations to relevant stakeholders through reports or other documentation.
Delivery Consultation, Process Compliance Standards, Workforce, Financial, and Vendor Management - Supervises program-level financial forecasts and end-of-month reconciliation efforts. Participates in negotiations with external consultants or technology vendors. Collaborates with leaders to effectively manage vendor relationships, optimizing the value vendors contribute to the organization by enhancing performance and aligning resources. Partners with the enterprise PMO as needed to ensure all projects meet quality standards and compliance including SDLC, Project Management Lifecycle, Agile Standards, etc. Works with peers and junior staff to comply with standard delivery practices in alignment to enterprise standards and controls.
Position Specific Skills: Previous oversight of technical or other implementations
Knowledge of SDLC
Knowledge of Execution Methodologies or Frameworks (Waterfall, Agile, Hybrid)
Knowledge of end to end delivery lifecycle from system or data design to implementation
Understands how to collaborate with leadership to define strategy and approach for solving complicated technical or data problems
Ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills
Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives
JIRA
Collaboration Tools (SharePoint, Confluence)
Broad knowledge across more than one technology domain
Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 10 years' experience.
OR
High School Diploma or GED/Equivalent and 14 years' experience in Project Management.
Preferred Area of Experience:
- 12+ years in technology delivery, with 5+ years leading delivery of shared or platform capabilities used by multiple consuming teams.
- Demonstrated hands-on depth in at least two of: API management and integration middleware (ESB, event streaming, iPaaS), workflow and BPM automation, RPA platforms.
- Track record delivering in a regulated environment with formal change management and auditable SDLC evidence requirements.
- Proven ability to manage multi-team, multi-quarter dependency chains without formal authority over all contributing teams.
- Credibility with technologists including architects and engineers
- Financial services experience, particularly in environments consolidating platforms following mergers or acquisitions.
- Familiarity with citizen-development governance models for workflow and robotics.
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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