Technical Project Coordinator

Description

We are looking for Technical Project Coordinators to support overnight field service operations for business customer projects.

This is an Overnight, fully Remote position, shift: 6pm-3am Eastern, Sunday through Thursday.

Position is focused on coordinating installation, upgrade, specialized service, and remediation activities from technician dispatch through final work order closeout. In this role, you will act as the central point of communication among technicians, dispatch, project teams, vendors, and customer stakeholders to help keep scheduled work on track. The position requires strong real-time coordination, clear documentation, and consistent progress reporting throughout each service event.

Responsibilities:

Oversee each assigned service event from initial technician dispatch through completion and release of the work order.

Confirm readiness before work begins by reviewing scope, verifying arrival expectations, checking material needs, and identifying site access considerations with field technicians.

Serve as the main day-of-service contact for technicians, internal teams, vendors, and customer stakeholders during overnight operations.

Provide immediate coordination and operational support when issues arise during installations, upgrades, or remediation work.

Track and monitor technician progress activity against planned milestones and timelines to help ensure timely execution of project milestones and implementation milestones.

Record status updates on a recurring basis in designated project tracking tools and communicate progress to relevant stakeholders.

Verify that required completion items, including test records, documentation, and site photographs, are collected, reviewed, and submitted within required timeframes.

Help maintain service quality and customer satisfaction by ensuring technical requirements and project expectations are addressed throughout the engagement.

Requirements

Experience coordinating field service, installation, or project-based activities in a technical or telecommunications environment.

Strong verbal and written communication skills with the ability to work effectively across various stakeholders including technicians, vendors, project teams, and customer contacts.

Ability to manage multiple active tasks in real time while maintaining accuracy and attention to detail.

Proficiency in documenting project activity, tracking milestones, and updating status within online portals or project management systems.

Working knowledge of technical support processes, implementation coordination, and service delivery compliance expectations.

Ability to review deliverables such as test results, completion records, and supporting photos for completeness and accuracy.

Comfortable working an overnight remote schedule from Sunday through Thursday, 6pm-3am Eastern.

Customer-focused approach with strong problem-solving skills and a sense of urgency in resolving issues during live service events.

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