Help Desk Support Tier 1

Description

Seeking a Help Desk Support Technician Tier 1 to join our friendly, hardworking team in Medford, OR. Looking for a team player who thrives in a fast-paced, feedback-rich environment. Dependable, honest, eager to learn, and committed to service. Excellent learning and growth opportunity.

Deliver high-quality technical support - 85% technical, 15% operations

Manage and resolve help desk tickets

Troubleshoot networking, Windows OS, cloud issues - 365, Active Directory, Azure/Entra, Group Policy

Documentation, continual improvement

1-3 years IT Help Desk experience

Excellent communication and customer service skills

Basic networking, troubleshooting Windows, Microsoft 365 tools.

Onsite Mon-Fri: 8am-5pm - 40 hours/week (1 hour unpaid lunch)

401(k) with 3% match, Dental, Health, Vision & Life insurance, Paid time off, Referral program, Tuition reimbursement, Birthday paid day off

Requirements

Minimum of 1-3 years of experience in IT help desk or technical support roles.
Proficiency in troubleshooting Windows OS, networking issues, and Microsoft 365 applications.
Familiarity with Active Directory, Group Policy, and basic cloud systems such as Azure.
Strong communication skills and the ability to provide excellent customer service.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Knowledge of service desk ticketing systems and IT documentation processes.
Detail-oriented with a proactive approach to problem-solving.
Willingness to learn and adapt to new technologies and procedures.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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