Salesforce Scrum Master
Engineering Enterprise Applications
Our client, a leading manufacturer of smart home access and connected (IoT) products, is hiring a Salesforce Scrum Master.
The Salesforce Scrum Master is responsible for establishing and continuously improving how Salesforce work is requested, prioritized, planned, governed, delivered, and communicated across the organization. Partnering with business and technology teams, this role creates a consistent Agile delivery model that connects business priorities with Salesforce team capacity and execution. The Scrum Master coordinates work across onshore and offshore teams (admins, developers, architects, QA, and business analysts), establishes visibility into priorities, risks, and dependencies across Sales Cloud, Service Cloud, Experience Cloud, and related platforms, and develops governance practices such as release management, change control, and environment coordination to support better decision-making and strategic alignment.
The Scrum Master also establishes fit-for-purpose Scrum practices, including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives, helping the organization move beyond reactive ticket fulfillment toward proactive partnership with the business. The successful incumbent will operate across team, program, and portfolio levels, connecting day-to-day sprint execution with the broader Salesforce roadmap and organizational objectives. They will remove impediments, coach team members and product owners on Agile principles, and report on delivery metrics such as velocity, burndown, and release health to keep stakeholders informed and aligned.
Essential Duties and Responsibilities
Listed in descending order of percentage of time required.
- Lead one or more Scrum teams independently
- Act as Team guide to assigned programs, conducting meetings, establishing deliverables and accountability, communicating progress and results to all interested parties, and ensuring that all critical elements of the program, from design to deployment, are on target to meet objectives
- Continually assess the Scrum maturity of the team and organization and coach the team to higher levels of maturity at a pace that is sustainable
- Schedule and facilitate all Scrum ceremonies, identify risks, track dependencies, and remove impediments
- Track and communicate team velocity and sprint progress to all affected teams and management
- Work with business stakeholders to review and prioritize the product backlog so the right work is done in the right order
- Govern the flow of Salesforce work: Maintain visibility across initiatives and requests supporting Sales, Marketing, Experience Cloud, customer service and support, and other business functions to identify competing priorities, dependencies, capacity constraints and delivery risks
- Prepare and deliver executive-level communication and presentations on enhancement reviews and assessments
- Manage delivery risks and dependencies: Identify impediments, cross-team dependencies and decisions that could affect delivery; facilitate resolution where possible and escalate when leadership involvement is needed
- Create meaningful portfolio and delivery visibility: Use Jira, Confluence and other appropriate tools to provide clear views of priorities, delivery health, capacity, dependencies, outcomes and upcoming work for both teams and leadership
- Drive continuous improvement: Identify opportunities to improve intake, planning, delivery practices, stakeholder engagement and the overall enterprise applications operating model
- Ensure that the development team has been fully allocated and accounted for during the planning process
- Assist the team in making appropriate commitments through story selection and task definition
- Maintain consistency within Jira and police the proper use of the tool among the development team
- Remove barriers that hinder the team from completing sprint goals
- Provide leadership updates on measures, impact assessment, removal of roadblocks, and conflicts on change-of-scope decisions
- Prepare artifacts defined by the organization
- Coach the Scrum team and organization on the appropriate use of Agile / Scrum practices and values
- Lead process improvement initiatives to support the growth and development of best practices and processes
- Coach and mentor other Scrum Masters
- Comply with the security requirements set by the Information Security team and the company s ISO 27001 information security management policies
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
- Protect the company s reputation by keeping information confidential
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
- Contribute to the team effort by accomplishing related results and participating in projects as needed
Education / Certifications
- Bachelor s degree in IT, Computer Science, Engineering, a related technical field, or equivalent practical experience
- An advanced degree in a directly applicable area of study may substitute for up to two (2) years of experience
- Scrum Master Certification (CSM)
Experience
- 3+ years of job-related experience as defined in the Essential Duties and Responsibilities
Knowledge, Skills, and Abilities
- Strong written and verbal communication skills
- Strong reading comprehension skills
- Ability to understand business objectives
- Excellent time management skills
- Ability to lead and run stakeholder meetings
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Knowledge of numerous well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (e.g., burndown techniques, retrospective formats, handling bugs)
- Knowledge of Agile techniques including XP and Kanban
- Knowledge of requirements management solutions, preferably Jira and Confluence
- Knowledge of Microsoft Excel, PowerPoint, Word, Outlook, and Teams
- Ability to analyze team progress, present appropriate burndown charts, and provide executive-level presentations on that analysis with business impacts and proposed mitigation plans
- Excellent listening skills
- Desire to seek out and complete training relevant to the position or projects assigned
- High emotional intelligence to connect meaningfully with team members
- Ability to make decisions rapidly
- Ability to motivate the team to handle increasingly challenging goals
Other
- Able to travel up to 5% of the time, domestically and internationally
Education / Certifications
- Advanced Scrum Master Certification (A-CSM)
Experience
Experience with software development teams in a hybrid hardware/software product development capacity, preferably applications development/configuration or IoT
