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Jira Service Management Consultant (JSM)- Remote

Remote in New York, NY, US • Posted 4 hours ago • Updated 23 minutes ago

Contract W2

Contract Independent

Contract Corp To Corp

On-site

Fitment

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Job Details

Skills

Jira
JSM

Summary

Role: Jira Service Management Consultant
Location: Remote
Duration: Long term contract

Job Description

Seeking a contractor to do some core planning on their work from Jira (data center) to Jira to the cloud. They need planning across the entire project, but need deep expertise to help blueprint the process for jira service management and then ideally run the project overall from the client perspective likely in partnership with a 3^rd party implementor who can do the work defined in the blue printing. They are looking for someone who can really drive the blueprinting sessions with an understanding of how it really works and should work ..need more functional than technical but want someone strong in both.

Core Skill / Functional Requirements

Deep, hands-on expertise with Jira Service Management (JSM) (request types, workflows, SLAs, queues, automations)
Demonstrated leadership of Jira Data Center Jira Cloud migrations
Strong understanding of ITIL v3/v4 (Incident, Request, Problem, Change, CMDB concepts)
Ability to redesign ITSM processes, not just lift-and-shift existing ones
Jira platform solution architecture (schemes, permissions, roles, app impact)
Experience integrating JSM with identity, monitoring, and asset tools
Skilled in blueprinting/facilitation workshops with IT + business stakeholders
Proven cloud migration planning (phasing, risk, cutover, rollback)
End-to-end program/project management ownership (scope, timeline, risks)
Strong documentation skills (target-state architecture, decision logs, runbooks)

Softer / Personality Requirements

Executive-level communicator who can challenge gently but confidently
Comfortable operating in ambiguity and converging teams to decisions
Naturally process-minded, but pragmatic and outcome-focused
Calm, credible presence in cross-functional and political environments
Builder mindset: prioritizes long-term operability, not just go-live success

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10271481
Position Id: 2026-15879
Posted 4 hours ago

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