Hardware/Technical Support Specialist

Des Moines, IA, US • Posted 3 days ago • Updated 3 days ago
Contract W2
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Technical Support
  • Customer Service
  • Root Cause Analysis
  • Problem Solving
  • Decision-making
  • Communication

Summary

Our insurance client, located in downtown Des Moines, is looking for a Hardware/Technical Support Specialist for a long-term contract position. In this role, you will support the implementation of technology while delivering excellent customer service to business partners. Apply today to be considered!
Work Model:

  • On-Site

What You Will Do:

  • Contribute to the support and implementation of both new and existing technology
  • Deliver outstanding customer service by responding to emails, calls, and instant messages from business partners
  • Interact directly with business partners to identify, research, create solutions, document information, and resolve problems
  • Research solutions to problems within a fast-paced setting
  • Explain technical concepts to stakeholders clearly, and communicate business goals to technical teams within the organization
  • Provide user training and education while implementing preventative technical measures as needed

What You Will Need to Be Successful:

  • Bachelor's degree, preferably in a technology, math, engineering, or science-related field, or equivalent experience
  • An applicable internship or experience in IT support, IT customer service, or IT troubleshooting (preferred)
  • Ability to utilize an engineeringdriven approach with strong rootcause analysis skills and endtoend ownership of problems
  • Outstanding conceptual, problem-solving, organizational, decision-making, planning, communication, time-management, and analytical skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: palmeria
  • Position Id: 44940
  • Posted 3 days ago

Company Info

About Palmer Group

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. 

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. 

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com. 

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