Application Support Engineer

Description

We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.

Responsibilities:
Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.
Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.
Research emerging technologies and recommend improvements to enhance user support and operational efficiency.
Create and update user guides and documentation to assist stakeholders in navigating the platform.
Manage course uploads and produce both standard and customized reports to support organizational needs.
Assist with onboarding and technical implementations for new partners using the learning management system.
Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.
Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.
Conduct keyword research and content audits to optimize the platform's website and improve data integrity.
Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.

Requirements

Bachelor's degree preferred, or equivalent relevant experience.
Proven experience in learning management system administration, educational technology, or technical support.
Strong analytical and problem-solving abilities, with a creative mindset for tackling challenges.
Proficiency in software applications, including Microsoft Office and Google Docs.
Excellent interpersonal and communication skills, both written and verbal.
High attention to detail and ability to multitask under tight deadlines.
Familiarity with educational technology platforms and learning management systems.
Strong customer service skills and the ability to work effectively with diverse stakeholders.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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