Director of UX Research (Only W2) - Local to CA

Burbank, CA, US • Posted 19 hours ago • Updated 3 hours ago

Contract W2

On-site

Depends on Experience

CBTS

Fitment

Dice Job Match Score™

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Job Details

Skills

UX Design
Figma

Summary

Role: Director of UX Research

Location: Burbank, CA - Onsite

Job Responsibilities / Typical Day in the Role

Strategy & Leadership: This role is responsible for shaping a clear research vision for products and prioritizing research opportunities that align with business goals. It will champion a research-driven culture by fostering a department-wide understanding of user needs and promoting best practices in research. Additionally, the role will mentor and coach team members, providing guidance and support to strengthen capabilities and drive impact.
Research Planning & Execution: The Sr. Design Researcher will plan and conduct interviews, workshops, and usability testing with the end user community to identify explicit and latent pain points and opportunities. They will facilitate these sessions in conjunction with UI/UX Designers, Technical Product Owners and Business Analysts.
Analysis & Communication: They will help the team synthesize findings into actionable insights and create impactful artifacts such as visualized research outputs in formats like user journey maps, personas/archetypes. They will deliver clear, compelling presentations of findings to diverse audiences and collaborate closely with the design team to translate complex business rules, licensing data, and forecasting logic into intuitive, user-friendly designs.
Facilitation, Collaboration & Advocacy: This role will coach the team into advocating for the end user throughout the iterative design and development processes. They will collaborate with the Functional Team (UX Team, Technical Product Owners, Business Analysts) and Technical Delivery Team (Scrum Master, Engineers) to ensure insights are incorporated into the design, user stories, and the end product.

Must Have Skills / Requirements

1) Proven experience with User Interviews

8+ years of experience; Ability to elicit pain points and requirements from users.

2) Experience with Quantitative Measurement

8+ years of experience; Expertise in capturing and developing data around user behaviors that can be used to inform system design.

3) Ability to mentor and coach team members

5+ years of experience; Ability to train and coach colleagues in adopting a more user-centric mindset.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10119424
Position Id: 8879088
Posted 19 hours ago

Company Info

About CBTS

CBTS provides a complete spectrum of technology solutions ranging from infrastructure, applications, to consulting services. Our mission is to help businesses architect, deploy, and manage custom-built IT solutions that help them improve operational efficiencies, while reducing costs and risk.

To help achieve your business goals, CBTS has built a state-of-the-art platform of technology assets, engineering talent, and strategic partnerships to deliver world-class services. In addition to configuring and deploying cutting-edge technology solutions, we also use the same platform to fuse the right security, disaster recovery, and management portfolio around your environment. With CBTS, you are assured that your mission critical data is up and running at all times, protected, and compliant.

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