| The ERP System Administrator is responsible for the day-to-day administration, configuration, and maintenance of the Oracle Fusion ERP and SCM environments. This role supports operational continuity, oversees system provisioning, coordinates quarterly patch cycles, and ensures data integrity across integrated platforms like OIC and OCI. The administrator works collaboratively with functional and technical teams to manage user access, troubleshoot incidents, and support ongoing enhancements. |
| System Administration & Security - Manage user provisioning, role assignments, and security policies in Oracle Fusion.
- Maintain role-based access controls (RBAC) and ensure segregation of duties (SoD).
- Monitor system performance, logs, and alerts to ensure application availability.
- Enforce compliance with audit and data privacy requirements through access reviews and security controls.
- Serve as primary owner of system governance, access control, and change management procedures.
Patch & Release Management - Coordinate and support quarterly Oracle patch testing and deployment.
- Maintain documentation of regression test plans and validation scripts.
- Maintain system environments (PROD, TEST, DEV, Sandbox) including refresh, environment cloning, coordination, migration oversight, and regression planning.
Operational Support - Act as Level 2/3 support for service tickets related to Oracle Fusion ERP and SCM.
- Troubleshoot and resolve functional and technical issues escalated by business users.
- Maintain and evolve Standard Operating Procedures (SOPs) for incident handling and routine tasks.
- Manage Oracle SR lifecycle end-to-end, including documentation, engagement with Oracle Support, and follow-through to resolution.
Integrations & Enhancements - Monitor Oracle Integration Cloud (OIC) flows and assist in troubleshooting errors.
- Support upgrades, interface changes, and enhancements across OCI/OIC platforms.
- Coordinate with external vendors or contractors for complex fixes and upgrades.
Monitoring & Reporting - Set up and monitor system health, alerting, and escalation processes.
- Monitor system performance, scheduled processes, integrations, and workflow activity; troubleshoot root causes.
- Track and report KPIs related to issue resolution, uptime, and user satisfaction.
- Maintain system inventory and configuration documentation
- Maintain audit logs, SoD compliance, internal controls, and data security standards.
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| Required Skills/Abilities: - Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to escalate requests for support appropriately
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient with Microsoft Office Suite or related software.
- Proficient verbal and written communication skills.
- Excellent organizational skills and attention to detail.
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- Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site.
- Play an active role in the safety program by correcting or reporting unsafe acts and conditions that are observed during day-to-day operations to create a zero-injury work environment.
- Participate in and support HSE initiatives, as required by leadership.
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- Ensure business is conducted in accordance with Core Values:
Safety as a Priority Honesty and Integrity Exceeding Client Expectations Belief in Our Ability Hard Work and Continuous Improvement Doing it Better Celebrating Success People Development - Support Quality Department and Continuous Improvement Processes.
- Employees commit to improving the ALS experience through effective communication.
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- Bachelor's degree in Computer Science, Information Systems, or related field.
- 5+ years of experience with Oracle Fusion Cloud (ERP and/or SCM modules preferred).
- Hands-on experience with Fusion security architecture and role-based access control.
- Familiarity with Oracle quarterly patching process and OIC/OCI ecosystem.
- Strong understanding of enterprise IT change control, regression testing, and incident management.
- Excellent problem-solving and communication skills.
- Experience with ITSM tools (e.g., ServiceNow) a plus.
- Knowledge of Microsoft Azure or other cloud infrastructure environments is beneficial.
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| Physical Demands: - Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
- Ability to use and view a computer screen for up to 8 hours per day.
- Ability to communicate via telephone and e-mail without assistance.
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