Salesforce Service Desktop Automation QA Engineer

Title: Salesforce Service Desktop Automation QA Engineer
Location: REMOTE
Duration: 4 Months then extension of 12 Months
TN
Video Interview

Mid-level experience guy will work. someone with 4-7 years will work.

Role Overview
Salesforce Service Desktop Automation QA Engineer
The Salesforce Service Desktop Automation QA Engineer will focus on validating the organization’s telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences. The QA engineer will ensure functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows.
Mandatory Skills & Experience
Experience testing Salesforce applications
Strong understanding of the Salesforce security model, including:
profiles and permission sets
role hierarchy
data visibility and record access
Experience validating behavior across multiple user profiles and roles
Hands-on experience using a Selenium-based automation framework
Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems

Optional / nice-to-have skills
Experience testing telephony-integrated or contact-center Salesforce implementations
Experience validating fraud or voice-authentication workflows (for example Pindrop)
Experience validating telephony package upgrades such as NICE inContact
Experience testing AI-driven features such as call summaries, agent prompts, or automated actions (for example Cresta)
Experience building or extending Selenium automation frameworks for complex enterprise environments