ServiceNow Vulnerability Response Specialist

• Title: ServiceNow Vulnerability Response Specialist
• Location: Remote
• Duration: 6 Months Contract

 ServiceNow Vulnerability Response Specialist to join a client engagement. You will configure, administer and extend the ServiceNow Vulnerability Response application so the client can find, prioritize and fix vulnerabilities faster. You will work with security, infrastructure and application teams, and you will bring a disciplined approach to change management.

What you will do

• Administer and configure ServiceNow Vulnerability Response, including vulnerability groups, assignment rules, remediation task workflows, SLAs and risk scoring.
• Integrate vulnerability scanners and threat intelligence feeds, and keep imports, CMDB mapping and data quality healthy.
• Prioritize vulnerabilities using threat context, asset criticality and exposure. Turn that analysis into clear, actionable remediation work.
• Build custom workflows, business rules, Flow Designer flows, script includes, UI components and reports to meet client needs.
• Run changes through the client change management process, including change requests, testing, approvals, release and rollback planning.
• Create dashboards and reporting on vulnerability posture, remediation progress and SLA performance for security and IT leaders.
• Document configurations, designs and runbooks, and hand over knowledge to client teams.
• Troubleshoot VR issues and keep the platform stable through ServiceNow upgrades.

Required experience

• ServiceNow Vulnerability Response administration and configuration: hands-on experience setting up and running the VR application in a live environment.
• Vulnerability and threat management: strong understanding of the vulnerability lifecycle, scanning tools, CVE and CVSS scoring, risk-based prioritization and threat intelligence.
• ServiceNow development: experience with scripting (JavaScript), Flow Designer, business rules, integrations and platform best practices.
• Change management: experience working within formal change processes, including ServiceNow Change Management, to deploy and support changes safely.

Preferred qualifications

Suggested additions for you to confirm or remove.

• ServiceNow Certified System Administrator (CSA) and Vulnerability Response Implementation Specialist certification.
• Experience with ServiceNow CMDB, Discovery and Service Mapping.
• Hands-on experience with scanners such as Tenable, Qualys or Rapid7.
• Security certifications such as CISSP, Security+ or CEH.
• Experience in an Agile delivery team and in client-facing consulting.

What you bring

• Clear, confident communication with technical and executive audiences.
• A practical, solutions-first approach and the ability to work independently.
• Care for quality, documentation and the details that keep security programs running.