AWS Connect Lead/ Architect
StaidLogic
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Job Details
Skills
- API
- Amazon S3
- Amazon Web Services
- Analytics
- Call-recording
- Cloud Architecture
- Cloud Computing
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Enterprise Resource Planning
- Interactive Voice Response
- Management
- Mentorship
- Migration
- Optimization
- Reporting
- Routing
- Technical Drafting
- Amazon Connect
Summary
Job Title AWS Connect Lead / Architect
Location: Onsite(Onsite)
Job Summary
We are seeking an experienced AWS Connect Lead/Architect to design, implement, and optimize enterprise-grade cloud contact center solutions using Amazon Connect and the AWS ecosystem. The ideal candidate will have strong expertise in contact center technologies, cloud architecture, IVR design, omnichannel customer engagement, integrations, and migration strategies.
The role involves leading technical design discussions, defining architecture standards, mentoring teams, and collaborating with business stakeholders to deliver scalable and secure customer experience solutions.
Key Responsibilities
Amazon Connect Development & Configuration
- Configure and manage Amazon Connect instances, routing profiles, queues, users, and security profiles.
- Design and implement contact flows, IVR solutions, and self-service capabilities.
- Configure call recording, analytics, monitoring, and reporting.
- Implement advanced routing, skills-based routing, and customer journey optimization.
Required Skills
Amazon Connect
- Amazon Connect architecture and administration
- Contact Flow Designer
- Customer Profiles
- Contact Lens
- Tasks
- Wisdom
- Cases
- Outbound Campaigns
- Agent Workspace
- Real-time and historical reporting
- Dice Id: 10376226
- Position Id: 9003648
- Posted 10 hours ago
Company Info
StaidLogic is an Information Technology Solutions and Services thought leader, helping organizations improve productivity with an unparalleled degree of agility.
We maximize operational efficiency by enabling Cloud and Digital Transformation through process optimization and intelligent automation to Future-Proof Your Business.
We design optimized and efficient digital environments to Future-Proof your business - We offer comprehensive and highly customizable cloud and digital solutions for various industries to Increase the speed and agility of your organization to Future-Proof your business.
Launching into the responsive business services to Maximize Operational Efficiency - Our services are specifically designed to Maximize Operational Efficiency by improving the productivity of your organization. Our deep understanding and expertise of the entire process lifecycle brings profound improvements to meet the Current Challenges faster and adapt instantly for the Future.
StaidLogic is a proud “Go-to” digital technology partner for market leaders like Pega Systems, Service Now, Automation Anywhere, UI Path and AWS and holds an impressive record of successes. Reference-able solutions with exceeding customer satisfaction distinguishes StaidLogic from others.
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