Job Title: Business Analyst
Location: Los Angeles, CA
Duration: 12 Months + Extension
Bill Rate: $81/hour
Job Type: W-2 Contract
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD
Job Description :
- Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
- Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project. Experience in interacting with DHS program areas and technical staff regarding business and information technology needs. Manage receiving tickets, document,
- prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
- Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions. Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
- Required Skills/Experience Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.
- These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.
- Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T.
- Preferred/Not Required
- Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.
- Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.
Equal Opportunity Employer:
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law
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