IT Client Services Manager

The IT Client Services Manager focuses on managing the internal client relationships and acts as a client/customer advocate in support of Lineage Logistics' Operations organization. This is a "mission critical" role within Lineage Logistics IT by acting as a conduit of information and agent of change. The more intimately involved Lineage IT is with our clients' strategies, issues and concerns, the more value we can contribute by aligning our resources and direction to meet their needs. You will own the relationship with our clients, serving as the primary point of contact for all key stakeholders. Furthermore, you will hold the key to unlocking value with our clients, collecting insight and seeking out opportunities to grow our service catalog and strategic delivery.

Roles and Responsibilities

The IT Client Services Manager works directly with Lineage operational leadership to meet their technology needs, including but not limited to regular account management communications, regional and warehouse site visits within an assigned region, and internal advocacy and monitoring of technology performance and projects affecting their internal client operations.
Operates as "the voice of the customer," and advocate for Operations and an evangelist for IT
Develop trusting relationships with operational leaders in one's assigned region
Serve as the key point of contact between facility General Managers and IT
Demonstrate expertise around Lineage technology procurement, project management, and equipment standards
Provide operational leaders with visibility to the Lineage portfolio of projects that will affect their scope of operations
Advocate with IT leadership on behalf of assigned operational leaders to ensure that facilities and operational teams are well equipped to perform their assigned work
Develop a deep understanding of the technological profile and needs of facilities within one's assigned region
Assist operational leaders in developing and managing a multi-year view (or "roadmap" of technology that is necessary to optimize their facilities and financial performance
Coordinate with Lineage technology teams to ensure that scheduled projects do not interfere with the underlying "rhythm of the business" within their assigned facilities
Help coordinate and manage changes to the technology within warehouses to ensure that business disruptions are kept to a minimum

- Will lead a team of up to 7 individuals in support of client strategies, issues, and concerns

Qualifications and Education Requirements:
Bachelor's degree or four years relevant working experience.

Required Skills, Knowledge & Abilities
Able to build credible relationships and influence key stakeholders
Commercially aware and pragmatic approach
Ability to translate client needs into solutions that can be delivered by Lineage IT.
Exhibits strong leadership skills and has the ability to effectively manage multiple accounts in different stages, while proactively seeking new opportunities within client engagements.
Able to deal with a high volume workload, strong organizational and time management skills with excellent attention to detail
Calm under pressure and able to deliver to critical deadlines
Excellent written and verbal communication
Strong customer orientation
Business process and related technologies
Profit and Loss (P&L) management experience
Excellent interpersonal and communication skills
High performance teams and a strong team player
Time Management: the ability to organize and manage multiple priorities
Ability to work independently and formulate plans that meet desired objectives
Commitment to company values
Computer proficiency

Beneficial Skills, Knowledge & Abilities
Ability to work with diverse workforce and with all levels of management (ethnicity, language and education levels)
Customer service experience in warehousing, and/or logistics
Expertise with Microsoft suite
5 - 7 years of technology experience, with exposure and experience across a large enterprise environment - familiarity with telecommunications, networking, infrastructure, applications, user devices, and mobile technologies
3 - 5 years of experience as a client-facing representative of a technology function, working with business owners to improve their technology experience
5 - 7 years of experience leading and monitoring a portfolio of projects on behalf of internal or external customers
5- 7 years of experience as an individual contributor or functional manager, influencing decisions and priority in the absence of operational authority to make the decision
Preferred Bachelor's degree in business, technology, or supply chain/ logistics
Preferred experience with warehouse management systems (WMS) and RF equipment
Preferred experience with corporate IT governance standards (e.g. ITIL)
Preferred experience with project management certification (e.g. PMP)

Pay Range:$83,700.00 - $150,700.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.