Program Manager II

Job Description

ABOUT SINCH

Sinch's vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

As Program Manager II, you will oversee multiple complex emergency services technical projects and initiatives that drive product development and technical innovation. You will work closely with network planning teams, product management, and other stakeholders to ensure programs are delivered on time, meet quality standards, and align with business goals. This role requires strong program management expertise combined with a solid understanding of emergency services operations and NG911.

Key Responsibilities:

• Lead and coordinate multiple projects supporting 911, NG911, public safety, telecommunications, or emergency services programs.

• Demonstrated experience leading projects to deliver complex technical programs within scope, schedule, and budget

• Develop and maintain detailed program plans, including timelines, milestones, resources, and dependencies

• Identify, track, and mitigate program risks and issues, escalating when necessary to maintain program health

• Experience working with Public Safety Answering Points (PSAPs), emergency communications centers, state and local government agencies, or telecommunications providers.

• Facilitate cross-functional collaboration between network planning, product management, network operations centers, and other teams to ensure alignment and successful delivery

• Monitor and report program progress, metrics, and status to senior leadership and stakeholders

• Drive continuous improvement of program management processes within the engineering organization

• Support capacity planning, resource allocation, and prioritization across emergency services projects

REQUIREMENTS

• Minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

• Strong understanding of E911 and Next Generation 911 (NG911) technologies and services.

• Knowledge of ESINets, SIP-based communications, call routing, emergency call delivery, and related telecommunications infrastructure.

• Familiarity with NENA standards, FCC regulations, and public safety industry best practices.

• Understanding of carrier, CLEC, ILEC, wireless, VoIP, call flows and emergency services environments.

• Ability to interpret technical documentation and communicate technical concepts to non-technical stakeholders.

• Excellent communication and stakeholder management skills, able to work with technical and non-technical teams

• Experience with program management tools (MS Project, Click Up or similar)

• Ability to manage competing priorities and lead through influence in a fast-paced environment

This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.

The annual starting salary for this position is between $75,200 - $100,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until September 22, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.