Position: SAP Commerce Cloud Consultant
Work Location: Remote
Employment Type: ONLY W2 CONTRACT
Experience: 8+ Years (Preferred)
Job Summary
the requirement is for an SAP Customer Portal Integration & Support Consultant who can support day-to-day operations, coordinate with development teams, and help manage SAP-related dependencies for Collins Aerospace's customer portal.
- Role overview
The Collins team is working toward consolidating its customer portals onto a common platform, using SAP Commerce Cloud CCv2.
Currently, one resource handles most of the SAP coordination, integration troubleshooting, and project-related activities. Collins wants to add a second resource to share operational responsibilities and free up the existing individual for higher-priority projects.
2. Key responsibilities
Area | Expectations |
SAP operational support | Investigate SAP-related issues, check order status, initiate or stop orders, and trigger or troubleshoot IDocs |
Development team support | Work with four development teams on SAP dependencies, troubleshooting, and testing |
Incident management | Receive ServiceNow tickets, investigate issues, and coordinate resolution |
Integration support | Understand how SAP Commerce Cloud interacts with SAP backend systems and other applications |
SAP BTP | Support BTP-related integration activities; BTP Integration Suite experience is a significant plus |
Cross-team coordination | Work with SAP functional, technical, Basis, and application teams |
Project support | Participate in requirements discussions, translate business needs into technical activities, and support ongoing portal initiatives |
3. Ideal candidate profile
Experience: Approximately 8–12 years, although Chris emphasized flexibility for the right candidate.
Core capabilities:
- Strong SAP functional and technical integration understanding, particularly order processing and IDocs.
- Experience working with SAP Commerce Cloud (CCv2) and backend SAP integrations.
- Ability to independently investigate SAP issues and coordinate resolutions.
- Familiarity with ServiceNow or similar ticket-management systems.
- Experience collaborating with distributed development and application-support teams.
- Strong communication and stakeholder-management skills.
Desirable: SAP BTP and Integration Suite experience, especially in regulated enterprise environments.
4. Location and working arrangements
- Preferred location: United States, remote acceptable.
- Time zone: Eastern or Central preferred; West Coast is less desirable.
- Reason: Approximately 30+ team members are in India, with six US-based product team members. Morning US hours provide critical overlap with India.
- Compliance: US-based resources are strongly preferred because of aerospace regulatory, access, and audit considerations.
Best Regards,
Rakesh Sharma
E-mail:
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