Senior Product Manager, Enterprise Model Platform (EMP) Training

Senior Product Manager, Enterprise Model Platform (EMP) Training
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team:

At Capital One, we don't think like a bank. We're on a mission to change banking for good by using technology to bring ingenuity, simplicity, and humanity to banking. Machine learning is at the heart of our approach. As part of Capital One's Enterprise AI and Machine Learning Product organization, you will contribute directly to shaping the platforms and tools that thousands of engineers, data scientists and analysts across the business apply to making decisions, managing risk, detecting fraud, and delivering intelligent and personalized customer experiences.

We are seeking a Senior Product Manager to join the Enterprise Model Platform (EMP) team to drive the strategy for EMP Pipelines. Supporting hundreds of developers, EMP Pipelines enables users to orchestrate scalable, portable pipelines that can build and train AI models. By building the tools that unlock the power of AI, our team plays a central role in creating individualized, real-time experiences that improve the financial lives of millions of customers.

About the Role:

The Senior Product Manager will be accountable for the orchestration engine of EMP Training. Hundreds of users rely on EMP Pipelines, powered by Kubeflow Pipelines, to train and tune ML models. These models power some of Capital One's most critical businesses from fraud detection to credit risk to financial loss forecasting. This product leader will be the primary advocate for these users, transforming user feedback and market opportunities into a clear product roadmap that drives efficiency and innovation. The role of Pipelines is growing rapidly, extending to support model development with highly sensitive human data and internally developed large language models. This role requires a dynamic leader who can navigate the complexities of enterprise platforms and demanding customers to carve out a roadmap that drives Capital One's business through cutting-edge AI capabilities.

Key responsibilities include, but are not limited to:

• Championing the User: Serve as the voice of the user to turn pain points into meaningful UX improvements. Manage a user communication strategy derived from ongoing surveys and feedback gathering. Fully own the user journey from onboarding to progression.
• Driving Platform Excellence: Enhance platform efficiency and performance by creating robust user analytics dashboards, managing intake requests, and partnering with tech teams on compliance and modernization efforts.
• Strategic Execution: Work across the platform with product and tech leadership to shape a roadmap that centers the user experience, promotes a well-governed platform, integrates with the converging ecosystem of products, all while pushing the envelope on new AI-driven capabilities.

The Ideal Candidate:

You are passionate about technology and have a genuine understanding of the challenges faced by engineers, data scientists, and analysts. You enjoy finding ways to make complex processes simpler and are not afraid to dive into the technical details of how our systems connect and deploy. As a strong communicator, you can effectively lead discussions with everyone from our technical teams to senior leadership. You stay current with the latest tools and trends in data, machine learning, and AI, and you are a vocal supporter of high-quality work. Your knowledge and drive will be key to pushing our technology forward and creating better, data-driven experiences at Capital One.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 5 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience leading product management for enterprise platforms, MLOps, data science, or internal developer tools
• Familiarity with cloud computing environments (e.g., AWS, Google Cloud Platform, Azure) and containerization technologies (e.g., Kubernetes).
• Industry recognized professional certifications (CISSP, GIAC, CISM, CCSP, CISA, CRISC, SAFe Product Management, AWS Security, AWS Advanced Networking Specialty, AWS Solutions Architect)
• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge, MA: $200,700 - $229,100 for Sr. Mgr, Product Management
Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management San Francisco, CA: $219,000 - $249,900 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).