Desktop Support Technician

Columbia, SC, US • Posted 17 hours ago • Updated 17 hours ago
Contract W2
1 Year
On-site
$20/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • WORKSTATION TECHNICIAN
  • IT SUPPORT
  • TROUBLESHOOTING
  • SCRIPTING
  • SOFTWARE UPDATES
  • HARDWARE MAINTENANCE
  • DATA BACKUPS
  • DATA RESTORATIONS
  • TIER II SUPPORT
  • DESKTOP SUPPORT
  • COMPUTER EQUIPMENT
  • WORKSTATION EQUIPMENT

Summary

  • Job: Desktop Support Technician
  • Location: on-site in Columbia, SC
  • Job type: 1-year contract position
  • Pay: $20/hr W2

Responsible for the installation and configuration of workstation software and hardware for IT users. Learns to identify proper documented procedures and scripts used for troubleshooting end user problems.

•40% Following established policies and procedures, assists in rollout and installation of workstation software and hardware. Performs software updates and handles moves, computer setup and peripherals from site to site.

•40% Maintains workstation hardware and software. Replaces hardware that has become faulty and corrects software issues. May order replacement parts and track statinventory of items. Ensures tools and equipment are licensed and approved by IS purchasing.

•20% Complete data backups and restorations for users. Assists customers/users and answers questions regarding their equipment. May perform software testing and evaluation of new software and hardware prior to production.


Required Skills and Abilities:
  • Strong customer service skills.
  • Able to identify and follow proper documented procedures and scripts used for troubleshooting problems.
  • Able to provide Tier I support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. 
  • Familiarity with computer and workstation equipment.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Required Education & Experience:
  • Associate Degree in Computer Science, Information Technology, or other job related field 
  • 1 year-of technical operations support experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91129433
  • Position Id: 26-00543
  • Posted 17 hours ago
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