Opening - M365 with Power Apps - Austin, Texas Onsite (ONLY local candidates)
Full Time
On-site
$40 - $50/hr
Promantis Inc
Fitment
Dice Job Match Score™
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Job Details
Skills
- Conflict Resolution
- Active Directory
- Analytical Skill
- Auditing
- ITIL
- Issue Resolution
- Licensing
- Collaboration
- Communication
- Documentation
- Microsoft Office
- Microsoft SharePoint
- End-user Training
- High Availability
- Management
- Microsoft Azure
- Scripting
- Microsoft Exchange
- Problem Solving
- Productivity
- Public Sector
- Regulatory Compliance
- ServiceNow
- Software Asset Management
- Stakeholder Management
- Technical Support
- Technical Writing
- Windows PowerShell
Summary
Role Summary
The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.
User Support
- Issue resolution and support for all M365 services.
- Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
- Escalation point, for complex technical issues unresolved by Service Desk
Analysis & Reporting
- Analyze usage, performance, and audit reports to identify trends and potential problems.
- Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
- Familiarity with Active Directory; Entra ID; PowerShell; etc.
M365 Tenant Administration
- Manage and maintain M365 security policies and compliance requirements.
- Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
- Participate in planning and implementation of IT projects related to M365 services.
Collaboration
- Work with business units to gather requirements and implement solutions that improve productivity.
- Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
Process Improvement
- Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained
Minimum Yrs of Experience, Skills, and Qualifications
7 | Experience administering M365 environments in a large organization. |
7 | Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive. |
7 | Experience implementing governance and compliance policies in a public sector or regulated environment. |
- Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Ability to create technical documentation and deliver user training.
- Strong collaboration skills and experience working with cross-functional IT teams.
Preferred Skills and Qualifications
- Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
- Knowledge of Microsoft 365 and Azure licensing models.
- Familiarity with compliance frameworks and audit processes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91007012
- Position Id: 9003234
- Posted 4 hours ago
Company Info
About Promantis Inc
Since 2007, Promantis has been offering competitive services in consulting, technology and outsourcing. With scalability and flexibility to support long-term growth, we leverage this people advantage coupled with technology to develop industry-specific solutions in the domains of Health, Insurance, Telecommunications, Service, Pharmacy, Retail, Banking and Government.
Promantis offers services ranging from Contract Consulting, Staff Augmentation Services, Enterprise Application Solutions, Software Application Solutions, Systems and Network Engineering to Service and Support. Promantis has an expert staff of consultants waiting to assist you. This includes Project Managers, Business System Analysts, Functional Consultants, and Technical Consultants with skills ranging from legacy systems to the latest technologies.
As a recognized leader providing customized software services and solutions to companies around the world, our ability to deliver is a granted that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success.
Careers
Promantis offers services ranging from Contract Consulting, Staff Augmentation Services, Enterprise Application Solutions, Software Application Solutions, Systems and Network Engineering to Service and Support. Promantis has an expert staff of consultants waiting to assist you. This includes Project Managers, Business System Analysts, Functional Consultants, and Technical Consultants with skills ranging from legacy systems to the latest technologies.
As a recognized leader providing customized software services and solutions to companies around the world, our ability to deliver is a granted that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success.
Careers
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