IT Hardware Technician

Role Overview

The IT Hardware Technician is responsible for supporting end-user hardware operations, maintaining accurate asset records, and managing incidents through a ticketing system. This role works closely with IT teams and end users to ensure hardware requests, issues, and inventory activities are handled efficiently and reliably. The ideal candidate is dependable, quick to learn, and communicates effectively.

Key Responsibilities

• Use ServiceNow to receive, track, update, and resolve hardware-related incidents and requests
• Perform IT asset management and inventory tracking, including receiving, tagging, deploying, and decommissioning equipment
• Maintain accurate documentation for hardware inventory, lifecycle status, and asset movement
• Support hardware requests such as device setup, replacement, and return processing
• Follow established IT processes while quickly learning new tools and procedures
• Communicate clearly with IT staff and end users regarding ticket status, hardware needs, and next steps

Required Skills & Qualifications

• Experience working with ServiceNow or a similar ITSM/ticketing platform
• Hands-on experience with IT asset management or inventory management
• Strong organizational skills and attention to detail
• Dependable, reliable, and able to work consistently with minimal supervision
• Quick learner with the ability to adapt to changing priorities and procedures
• Clear verbal and written communication skills

Ideal Candidate

• Takes ownership of assigned tasks and follows through consistently
• Comfortable working in a process-driven IT environment
• Team-oriented and customer-focused
• Motivated to learn and grow within an IT operations or infrastructure team

Job Type & Location
This is a Contract position based out of Baltimore, MD.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Baltimore,MD.
Application Deadline
This position is anticipated to close on May 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.