Lead Server/Shift Manager
Love wings and sports? Join our family, have fun and take pride in your work. Native Grill & Wings is looking for a Lead Server/Shift Manager.
Lead Server/Shift Manager - Job Responsibilities
- Oversee daily restaurant operations during assigned shifts to ensure efficient service.
- Coordinate and manage staff schedules, ensuring adequate coverage for peak times.
- Monitor service quality and customer satisfaction, addressing any issues promptly.
- Train, mentor, and support servers and other staff to maintain high standards of service.
- Handle customer complaints and resolve issues to maintain a positive dining experience.
- Ensure compliance with health and safety regulations and restaurant policies.
- Assist with the setup and breakdown of dining areas before and after service.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Lead by example in providing exceptional customer service and hospitality.
Lead Server/Shift Manager - Job Requirements
- Minimum of 3-5 years of FOH or BOH experience in a high-volume restaurant environment
- Strong communication and interpersonal abilities
- Ability to multitask and work efficiently under pressure
- Knowledge of food safety and sanitation regulations
- Proficient in POS systems and basic computer applications
- Availability to work flexible hours, including nights, weekends, and holidays
- Ability to train and mentor new staff members
- Physical ability to stand for long periods and lift up to 25 pounds
Lead Server/Shift Manager - Job Benefits
- Competitive hourly wage plus tips (Tips on serving shifts)
- Health insurance
- Sick leave
- Flexible scheduling
- 401(k) retirement plan with company match
- Employee meal discounts
- Professional development and training opportunities
- Opportunities for career advancement
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