Business Systems Analyst III

Specialist IS Business Systems Analyst (Life Sciences Windows Administrator)
Location: Thousand Oaks, CA (Onsite 5 Days/Week)
Duration: 12+ Month W2 Contract (No C2C/No Visa or Student Sponsorship)
Pay rate: Up to $42/hr. (No PTO and No Paid Holidays)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional after-hours support required)

**Technical screening required for submission**

The Ideal Candidate Will Have

• 5+ years of IT experience, ideally in a benchtop/desktop support environment.
• An IT background with strong attention to detail and a methodical, process-driven approach.
• Excellent documentation skills, including experience creating and maintaining IT documentation, SOPs, and procedures.
• A strong focus on following established processes, procedures, and documentation requirements.
• A quick learner who is eager to learn new systems, technologies, and processes.
• An open, friendly, and approachable personality with a strong customer-service mindset and a positive, “can-do” attitude.
• The ability to work effectively 5 days per week onsite, providing hands-on support to QC laboratory environments.
• Experience working in a regulated environment is preferred, though experience does not need to be specifically within the pharmaceutical or biotechnology industries.
• GMP/GLP/GxP or validation experience is a plus, but the role is not intended for a full-scale validation specialist.
• A candidate who is comfortable working in a highly process-driven environment, with a strong emphasis on accuracy, compliance, documentation, and attention to detail.

• Support benchtop computers and laboratory instruments used by scientists across lab and manufacturing buildings.
• Install new instruments in PD.
• Perform Windows administration, including upgrades and support for Windows 10, Windows 11, and Windows Server.
• Support Empower and Chromeleon upgrade activities and related laboratory system initiatives.
• Leverage AWS for virtualizations and related technical support tasks.
• Respond to incidents and service requests through ServiceNow.
• Provide Tier 1 troubleshooting and administrative support for laboratory software and systems.
• Manage user access, licensing, and system administration functions.
• Maintain documentation, service records, and asset inventory data in ServiceNow and related systems.
• Reconcile physical inventory with inventory records and maintain accurate asset tracking.
• Support deployment of antivirus software and operating system/software patches to laboratory computers.
• Coordinate with instrument vendors on system requirements, implementation, configuration, and upgrades.
• Manage inventory and storage room functions, including ordering supplies, decommissioning obsolete computers, and resolving purchase orders and transfer orders.
• Support lab data remediation and data transfer from instrument systems to enterprise file shares.
• Perform hardware troubleshooting, maintenance, and general desktop support as needed.

• Minimum 5 years of Windows administration experience.
• Experience with Windows desktop systems administration, including Active Directory and AWS.
• Minimum 4 years of benchtop support and/or IT help desk experience.
• Experience with inventory management and storage room operations.
• Hands-on experience with ServiceNow.
• Hands-on experience with SCCM.
• Strong customer service orientation.
• Professional communication skills and strong work ethic.
• Team-oriented and collaborative approach.
• Strong attention to detail and punctuality.
• Ability to work independently with a high degree of follow-through and documentation.
• Excellent organizational and multi-tasking skills in a fast-paced environment.
• Experience supporting PC/laptop hardware.
• Strong troubleshooting skills across software, hardware, and networking.
• Working knowledge of TCP/IP, Windows domains, and network configurations.
• Ability to lift 40 lbs.
• Experience in a large enterprise or corporate environment.
• Relevant certifications demonstrating initiative, continued learning, and technical growth.

• Server administration experience.
• Network administration experience.
• GXP experience.
• Experience supporting laboratory environments or scientific instruments.
• Experience with AWS virtualizations.
• Experience with Empower and Chromeleon upgrades.
• Experience supporting regulated or highly controlled enterprise environments