Job Title: Customer Success Engineer (CSE) - Prisma Cloud
Project Location: Remote
Job Summary
We are seeking a hands-on, customer-facing Customer Success Engineer (CSE) to join the Palo Alto Networks Customer Success organization. The successful candidate will support enterprise customers in deploying, operationalizing, troubleshooting, and optimizing Prisma Cloud across cloud and cloud-native environments.
The ideal candidate will possess strong cloud security engineering expertise combined with technical consulting, customer relationship management, stakeholder engagement, and platform adoption experience. This role requires the ability to work directly with enterprise customers, provide technical guidance, resolve complex security challenges, and drive successful adoption of Prisma Cloud solutions.
Key Responsibilities
- Act as a trusted technical advisor to enterprise customers, driving onboarding, adoption, platform utilization, customer health, and risk mitigation.
- Design, deploy, configure, and optimize Prisma Cloud capabilities, including CSPM, CWP, CIEM, KSPM, DSPM, AI-SPM, and CNAPP.
- Lead technical discovery workshops, requirements gathering, architecture discussions, implementation validation, knowledge transfer, and operational handover.
- Configure security policies, alerts, compliance controls, and integrations across AWS, Azure, Google Cloud Platform, and Kubernetes environments.
- Troubleshoot production security issues, analyze logs, identify root causes, and coordinate critical escalations with Palo Alto Networks TAC, Engineering, and Product teams.
- Automate deployments and workflows using scripting, REST APIs, Infrastructure as Code (IaC), and CI/CD integrations.
- Develop reusable automation assets, technical documentation, implementation guides, and operational best practices.
- Collaborate with Customer Success Managers and Account Teams to improve customer outcomes and promote cloud security best practices.
Required Technical Skills
1. Prisma Cloud / Cortex Cloud
- Hands-on experience implementing, configuring, or supporting Prisma Cloud or Cortex Cloud.
- Knowledge of CSPM, CWP, CIEM, KSPM, DSPM, AI-SPM, and CNAPP capabilities.
2. Cloud & Container Technologies
- Production experience with AWS, Microsoft Azure, or Google Cloud Platform (Google Cloud Platform).
- Strong knowledge of Docker, Kubernetes, container security, admission controllers, and runtime protection.
- OpenShift experience is desirable.
3. DevSecOps & Automation
- Experience with GitHub, GitLab, Jenkins, and CI/CD pipelines.
- Infrastructure as Code tools such as Terraform, CloudFormation, and ARM Templates.
- Scripting experience with Python, Bash, or PowerShell.
- Familiarity with REST APIs and JSON.
4. Networking & Security
- Strong understanding of TCP/IP, DNS, TLS/SSL, routing, VPN/IPSec, firewalls, and load balancers.
- Knowledge of IAM, PKI, SAML, LDAP, and OAuth.
- Understanding of enterprise security architecture and network security principles.
5. Cloud Security Fundamentals
- Understanding of Zero Trust architecture and least-privilege access.
- Experience with cloud security posture management and vulnerability management.
- Familiarity with compliance frameworks and standards such as NIST, CIS, and PCI DSS.
Experience & Qualifications
- 4-10 years of experience in Cloud Security, Professional Services, Customer Success Engineering, Security Consulting, or Technical Consulting.
- Hands-on experience with Prisma Cloud or Cortex Cloud and implementation or operationalization of cloud security platforms.
- Experience working with enterprise cloud production environments.
- Proven experience in customer onboarding, technical implementation, and complex troubleshooting.
- Strong customer-facing communication, stakeholder management, presentation, and technical documentation skills.
- Ability to work independently and collaborate with cross-functional technical and business teams in a remote environment.
Preferred Experience & Certifications
Experience with the following cloud security platforms is an advantage:
- Wiz
- Orca Security
- Lacework
- Microsoft Defender for Cloud
- AWS Security Hub
- CrowdStrike Falcon Cloud Security
Preferred Certifications:
- Palo Alto Networks Certified Cloud Security Engineer (PCCSE).
- AWS Solutions Architect Professional or AWS Security Specialty.
- Microsoft Azure Security Engineer.
- Google Professional Cloud Security Engineer.
- Certified Cloud Security Professional (CCSP).
- Certificate of Cloud Security Knowledge (CCSK).
- Certified Kubernetes Administrator (CKA) or Certified Kubernetes Security Specialist (CKS).
- HashiCorp Terraform Associate.
- Oracle Cloud Infrastructure (OCI) exposure is an added advantage.
Key Success Measures
Success in this role will be measured by:
- Successful customer onboarding and Prisma Cloud implementation and operationalization.
- Improved customer adoption, satisfaction, platform utilization, and overall customer health.
- Timely and high-quality delivery of technical implementations.
- Effective troubleshooting, issue resolution, and escalation management.
- Development of high-quality technical documentation and reusable automation assets.
- Establishment of trusted relationships with customer cloud, security, and DevOps teams.
- Consistent delivery of cloud security best practices and measurable customer outcomes.
