Teceze Ltd
Teceze Ltd

Desktop Support Engineer

Salt Lake City, UT, US • Posted 4 days ago • Updated 4 days ago
Full Time
No Travel Required
On-site
4000 - 4300/yr
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Job Details

Skills

  • Help Desk
  • DNS
  • Computer Networking
  • Computer Hardware
  • TCP/IP
  • ServiceNow
  • Technical Support
  • Operating Systems
  • Laptop
  • Documentation
  • Network
  • Remote Support
  • Microsoft Windows
  • DHCP
  • Dragon NaturallySpeaking
  • Microsoft Office
  • Active Directory
  • Customer Service
  • Microsoft
  • Communication
  • Troubleshooting

Summary

Position: Desktop Support Engineer
Location: Salt Lake City, UT / Onsite 
Employment Type: Full-Time W2 and 1099
Job Description:
  • We are looking for a Technical Help Desk Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.
Key Responsibilities:
  • Provide Level 1 and Level 2 technical support to end users
  • Troubleshoot desktop, laptop, printer, and software issues
  • Resolve Windows and Office 365-related problems
  • Manage user accounts, password resets, and access requests
  • Log, track, and update tickets in the ticketing system
  • Escalate complex issues to the appropriate teams
  • Support hardware installations, upgrades, and replacements
  • Maintain documentation of incidents and resolutions
Required Skills:
  • Experience in Help Desk or Technical Support
  • Knowledge of Windows operating systems and Microsoft Office
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Experience with Active Directory and user account management
  • Familiarity with ticketing tools such as ServiceNow or Jira
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91124934
  • Position Id: 8993365
  • Posted 4 days ago

Company Info

About Teceze Ltd

TECEZE is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT.


Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and the faster service delivery at low cost.


Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience.
We are committed to building long-term relationships with our clients. We are partners for a better future.

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Naveen Kumar Kannan

Naveen Kumar Kannan

US Recruiter - Lead @ Teceze Ltd
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