Change Control / Configuration Analyst

Manage the end-to-end IT change management lifecycle, from incident/request intake through assessment, CCB approval, production implementation, validation, and closure.

Maintain and update ServiceNow Change and Requested Item records, ensuring accurate documentation, approvals, traceability, and workflow compliance.

Coordinate Change Control Board (CCB) meetings, prepare agendas, document decisions, track action items, and ensure implementation readiness.

Support configuration management, CMDB updates, audit readiness, reporting, and compliance with federal IT policies and procedures.

Collaborate with technical, business, vendor, and healthcare teams to coordinate EHR modernization activities, manage dependencies, and resolve implementation risks.