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Computer Support Associate I - Infrastructure

Clarion, IA, US • Posted 16 hours ago • Updated 5 hours ago

Full Time

On-site

USD $24.00 - 26.00 per hour

Fitment

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Job Details

Skills

Computer Hardware
Printers
Asset Management
Knowledge Base
Documentation
Equipment Maintenance
Inventory
Administrative Support
Microsoft Windows
Operating Systems
Computer Networking
Customer Service
Communication
Microsoft Office
IT Security
Help Desk
Remote Support
Technical Support
ServiceNow
Artificial Intelligence
Microsoft
Scripting
Windows PowerShell
Python
Visual Basic
VBA
Manufacturing

Summary

Location: Clarion, Iowa
Type: Contract
Job #107447

Computer Support Associate I
Pay: $24.00-$26.00/hr + Benefits
Schedule: First Shift | Flexible Start Between 7:00 AM-8:00 AM
Location: Onsite
Duration: Contract

Visa sponsorship is not available for this position now or in the future.
About the Role

We're seeking an IT support technician to provide hands-on desktop support across multiple locations. This role is a mix of technical troubleshooting and operational support, with approximately 60% of the time spent on the shop floor and 40% in an office environment. The ideal candidate enjoys helping end users, solving technical issues, and working independently in a fast-paced setting.
Responsibilities

Provide onsite desktop and technical support for end users.
Respond to and resolve tickets through a ServiceNow-based support queue.
Image and deploy computers, perform hardware replacements, and support workstation setups.
Troubleshoot Windows operating systems and common desktop-related issues.
Support printers, including toner replacement, basic maintenance, and troubleshooting.
Maintain accurate asset inventory records and update asset management systems.
Follow documented knowledge base articles and established support procedures.
Create and maintain records, process logs, inventory documentation, and incident reports.
Coordinate equipment maintenance, monitor inventory levels, and order supplies as needed.
Escalate issues that fall outside documented procedures to appropriate support teams.
Travel between local facilities to provide onsite support.
Assist with various operational and administrative support tasks as needed.

Qualifications

Knowledge of Windows operating systems and basic computing concepts.
Understanding of networking fundamentals and desktop support practices.
Strong customer service and communication skills.
Experience using Microsoft Office and common business applications.
Basic understanding of computer security concepts and policies.
Ability to document work accurately and follow established processes.
Valid driver's license and reliable transportation for travel between local sites.

Preferred Qualifications

1+ year of IT support, help desk, desktop support, or technical support experience.
Recent college graduates with applicable coursework or internships are encouraged to apply.
Experience with ServiceNow or similar ticketing systems.
Familiarity with AI tools such as Microsoft Copilot, ChatGPT, or similar technologies.
Exposure to scripting, automation, or programming concepts such as PowerShell, Python, VB/VBA, or similar tools.

Additional Information

Climate-controlled office environment with occasional work on a manufacturing/shop floor.
Safety footwear with metatarsal protection required on the first day.
Opportunity to assist with elevated work using lifts when needed (not a mandatory job requirement).
Visa sponsorship is not available for this position now or in the future.

#LI-DO1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111081
Position Id: 83813e3ccbb37ec717c1c69898940598
Posted 16 hours ago

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