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Product Manager (Amazon Connect / Contact Center Transformation)

Remote • Posted 2 hours ago • Updated 2 hours ago

Contract W2

Remote

$40 - $50/hr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

prodcut
product
Amazon Connect
contact center
customer service
Amazon Agent

Summary

Top Skills:

Amazon Connect experience, (Amazon Agent Workspace exposure nice to have)
Contact center, telephony, or customer experience platform experience
Product roadmap ownership, backlog prioritization, and KPI/OKR management
Executive stakeholder management with strong communication and presentation skills

What They Are Looking For:

High-caliber Product Managers to support a large-scale call center transformation initiative centered around Amazon Connect, with potential exposure to Amazon Agent Workspace.

These are not traditional Product Manager positions. They are looking for highly driven, high-performing professionals who can operate effectively in a complex enterprise environment, influence stakeholders at all levels, and provide strategic value beyond day-to-day product management responsibilities. This initiative is part of a larger multi-year telephony modernization program, creating potential opportunities for strong performers to support additional workstreams over time.

Key Responsibilities:

Define and manage product roadmaps for contact center and telephony initiatives.
Partner with business and technology leaders to align product strategy with organizational objectives.
Lead discovery efforts and prioritize product backlogs based on business value and customer needs.
Measure product success through KPIs, OKRs, and performance metrics.
Collaborate with delivery teams and stakeholders to drive successful product execution.

Qualifications:

5+ years of Product Management experience.
Experience supporting contact center, telephony, or customer service technologies.
Amazon Connect experience required.
Strong experience with roadmap development, backlog prioritization, and stakeholder management.

Ability to communicate effectively with executive-level stakeholders and influence decision-making within large

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10119106
Position Id: 9045819
Posted 2 hours ago

Contact the job poster

Aniket Baghel

Recruiter @ New York Technology Partners

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