Field Support Engineer/ Network Engineer

Job Title: Field Support Engineer/ Network Engineer
Location: Washington, DC 20001 (Day1 Onsite)

Job Summary:
The ideal candidate must have in-depth knowledge with desktop (review system logs / error messages, specific OS and app troubleshooting/fix etc.); network communication troubleshooting (IP. VPN, DNS etc.); printer troubleshooting (verifying firmware, driver etc.). Having one of the following certifications would help.

• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Office Specialist (MOS) Expert
• Microsoft Certified Professional (MCP)

The resource must be able to do the following:

• Intake & Triage
• Categorize the Issue
• Fix the easy stuff fast and Note how it was resolved.
• Structured Troubleshooting
• Resolution or Escalation
• User and DT team Communication and Follow-Up
• Documentation & Closure.

The pay range for this role is $60,000 - $65,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.  Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .”