Extended Expertise Consultant/Network Security Consultant (Prisma Access)

The Professional Services Consultant is an integral part of our mission within our Professional Services team. As a consultant, you will provide remote deployment and configuration expertise related to Palo Alto Networks solutions. You will function as the product's Subject Matter Expert and will interact directly with the customer's personnel and project teams, providing leadership, technical direction, interpretation, and alternatives to our best practice deployment methodology. This is a highly technical, hands-on role, and you will develop and maintain expertise-level skill sets on our products and solutions deployed within the customer's environment.

As a Professional Services Consultant, you ll get into the details of our platform. You will push the buttons, flip the levers, and turn the knobs. You do not shy away from difficult challenges related to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company s platform is desired, even more important is having a solid foundation in networking and security technologies.

In fact, extensive experience with a competitor s technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.

Your Impact

• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
• Build custom security policies and application signatures, configured for our client s needs
• Take every opportunity to maintain proficiency and increase the level of knowledge of Palo Alto Networks SASE products, software, and services
• Provide after-hours and weekend on-call support as needed to support maintenance activities
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases
• Maintain the Company's solution and provide mentorship on code upgrades and best practices
• Ensure client needs are met and deliverables are produced on time according to specified project deliverables and scope

Qualifications:

Must-Have:

• Engineer (4+ years experience) in professional services or similar function with BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field, or equivalent background
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances
• Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, firewalls, and security solutions
• Strong TCP/IP networking skills
• Strong dynamic routing skills (BGP, OSPF, etc)
• Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (LDAP, RADIUS, SAML, etc.)
• Experience working with URL filtering
• Experience working with Proxy and SSL Decryption
• Experience working with Windows and MAC OS, including debugging, editing Windows Registry, Plist, etc.
• Experience with one or more of these vendors: Palo Alto Networks NGFW, Cisco, Checkpoint, Juniper (Netscreen), Fortinet products, Symantec/ Blue Coat, Zscaler
• Good troubleshooting skills and ability to use tools like tcpdump & Wireshark
• Good written and verbal communication skills with a confirmed ability to communicate with senior leaders and technical peers
• Demonstrate ability to work in a cross-functional environment that involves coordination with different teams, such as Sales/Pre Sales/Product Management/Engineering.
• Attention to detail, fast learner, and excellent communication skills. Be able to communicate technical information in a simplified, easy-to-understand manner.
• Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals
• Possess one or more of the following industry certifications: PCNSE, CCNA/CCNP/CCIE
• Application Delivery expertise L7 SLB / Global SLB / Traditional Link LB
• Application Performance Monitoring expertise Response time metrics, Application identification.
• Packet capture analysis/fault isolation and remediation
• In-depth knowledge and deployment experience of SD-WAN and Remote Access technologies.
• Network Security expertise (IPS/IDS, ZBFW, NGFW)
• In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
• Global-scale network design
• Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
• Desire to learn on your feet and thrive on the bleeding edge of networking.
• Experience with Prisma Access

Good to Have:

• Scripting and automation development experience