System Administrator - ServiceNow

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide. Within CO+I, the Core Datacenter Services (CDS) team is responsible for improving overall availability and efficiency for Microsoft's cloud business. We have multiple teams focused on both Microsoft and Lessor datacenter performance and all aspects of datacenter utilization effectiveness that includes power, water and labor.

The ServiceNow Engineering organization delivers and operates enterprise-grade IT Service Management and Strategic Portfolio Management capabilities that enable Microsoft teams to run cloud operations at global scale. This role sits at the intersection of platform reliability, user experience, and operational excellence ensuring ServiceNow remains a trusted, performant system for Core Datacenter Services and broader CO+I stakeholders.

As a senior individual contributor, this ServiceNow Systems Administrator owns the day-to-day health and effectiveness of ITSM, Strategic Portfolio Management (SPM), and future modules, through configuration, governance, and operational stewardship rather than custom code. The role partners closely with Service Engineers, service owners, and business leads to manage incidents and requests, maintain workflow integrity and data quality, lead upgrade readiness, and drive continuous improvement through automation and standardization. Success in this role is measured by platform stability, reduced operational friction, and tangible improvements to how Microsoft teams plan, execute, and operate cloud infrastructure, delivering immediate business impact at scale.

Responsibilities

Responsibilities:

• Own day-to-day operational health, reliability, and governance of the ServiceNow platform with focus on IT Service Management and Strategic Portfolio Management
• Lead incident, request, and problem management activities, including root cause analysis and service stability improvements
• Administer and govern ServiceNow configurations, workflows, data quality, access controls, and upgrade readiness using low-code and no-code capabilities
• Partner with engineering, service owners, and operations teams to operationalize services and reduce production support friction
• Drive continuous improvements in platform performance, reliability, and user experience through standardization, automation, and operational insights

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.