ServiceNow Architect

• Experienced ServiceNow Architect with proven capability to provide overall direction, guidance, definition and facilitation for the development of an architecture
• Design accountability for Organization's ServiceNow strategic platform to meet business strategies and goals.
• Sound knowledge of Service Now application(s) integration with third party systems/applications.
• Administer the Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Configure and maintain service now workflows
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Participate in internal and customer meetings identify unique use cases for the Service Now platform
• Demonstrates working knowledge of Service Now core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/ Self-Service Portal
• Responsibilities include advocacy and support of the enterprise's IT strategies, identification and analysis of enterprise business drivers to derive useful business context, analysis of the current IT environment to detect critical deficiencies and recommend solutions for improvement, and the development of strategies aligning IT to business.
• Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects
• Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization's governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
• They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation.
• Stays current on ServiceNow products, architecture and applicable integrated technologies
• Architects are also responsible for educating and guiding others on architectural standards, principles, methodology and trends.
• Drives cost transparency in the development and maintenance of ServiceNow enhancements and ensures value tracking.
• They will also work on highly complex projects that require in-depth knowledge of one or more specialized architecture areas such as network, security, applications, data, systems and Internet and business segments.

Additional Skills:

• Participates in domain technical and business discussions relative to future architecture direction.
• Aligns architectural strategy with business requirements.
• Assists in the analysis, design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint.
• Supports and participates in developing policies, standards, guidelines and procedures.
• Designs standard configurations and patterns.
• Promotes the EA process, outcomes and results.
• Participates in the EA enterprise-wide and domain's architecture Governance process.
• Reviews exceptions and makes recommendations to architectural standards at a domain/program level.
• Gathers and analyzes data and develops architectural requirements at project/program level.
• Aligns architectural requirements with IT strategy.
• Assesses near-term needs to establish business priorities. Consults with project teams to ensure compatibility with existing solutions, infrastructure and services.
• Identifies opportunities for reuse.
• Supports the development of software and data delivery platforms with reusable components that can be orchestrated together into different methods for different business.
• Coordinates architecture implementation and modification activities.
• Assists in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality.
• Ensures the conceptual completeness of the technical solution.
• Works closely with project management to ensure alignment of plans with what is being delivered.
• Analyzes the current architecture to identify weaknesses and develop opportunities for improvements.
• Identifies and when necessary, proposes variances to the architecture to accommodate project needs.
• Performs ongoing architecture quality review activities relative to specific project/programs they are responsible for.
• Provides strategic consultation to clients and IT teams.
• Advises on options, risks, costs versus benefits, system impacts, and technology priorities.
• Consults on enterprise-facing projects and maintains knowledge of their progress.
• Keeps technology and service managers aware of key customer issues, identifying and resolving potential problems and conflicts.
• Sells the architecture process, its outcome and ongoing results.
• Researches and evaluates emerging technology, industry and market trends to assist in project development and/or operational support activities.
• Provides recommendations based on business relevance, appropriate timing and deployment.
• Identifies the tools and components used for a project from the approved enterprise toolset.
• May request exceptions to enterprise toolset.
• Advises on expenditures based on the size, scope, and cost of hardware and software components.
• Assists in developing business cases.
• Recommends changes that impact strategic business direction.
• Supports change management initiatives.
• Collaborates with project management on reporting project status, issues, risks and benefits.
• Meets with project leaders and IT Leaders to ensure progress towards architectural alignment with project goals and requirements.
• Develops, motivates, and directs staff to create a team environment.
• Coaches and mentors team members.
• Recommends training programs targeting specific areas of improvement.