HelpDesk Specialist || 1-2 times per week Onsite

job summary: Must be a CURRENT Wisconsin resident. No relocation is allowed. Selected hire will be required to come onsite in Madison for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am - 4:30 pm Central Time. The service to be performed includes providing Identity and Account Management (IAM)

Description Provide Identity & Account Management (IAM) support and Tier 1-2 technical assistance for internal staff. This role focuses on access management, device support, and delivering a high-quality customer experience via phone and ticketing systems. Responsibilities Provide IAM support: verify user identity, reset passwords, unlock accounts, and guide users to self-service toolsDeliver Tier 1-2 IT support for hardware, software, and network issuesTroubleshoot and resolve incidents; escala

IT Support Specialist (Service Desk / IAM) Overview We are seeking an experienced IT Support Specialist to provide Identity and Access Management (IAM) support for both internal staff and external users, along with Tier 1 and Tier 2 technical support. This role is responsible for delivering high-quality customer service, resolving technical issues, and supporting end-user computing environments. Key Responsibilities Provide Identity and Access Management (IAM) support, including:Verifying us

Job#: 3037877 Job Description: Our client is seeking a Help Desk II. MUST LIVE IN THE STATE OF WISCONSIN. Top Required Skills & Years of Experience: At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships At least 6 months of experience working in team-based