Dealership Software Installation Facilitator

Introduction

As a Dealership Software Installation Facilitator, you will serve as the operational lead overseeing, coordinating, and facilitating the end-to-end deployment of dealership management software solutions. Acting as the primary point of contact, you will partner with automotive dealership leadership, cross-functional teams, and external software vendors to ensure a seamless transition. Your focus will be on delivering each project on time and within scope, driving user adoption, and enabling each dealership to maximize value from its new technology with minimal business disruption. This critical role blends project management, client facilitation, and technical enablement.

Responsibilities

• Lead and coordinate all phases of software installation, from initial assessment and planning through post-installation support.
• Serve as the main liaison between dealership staff, software vendors, and Deloitte teams.
• Oversee the technical installation and integration of software systems.
• Design and deliver engaging learning experiences, guiding dealership teams through software functionality.
• Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned.

Requirements

Required Qualifications

• Previous experience in software implementation, digital enablement, dealership operations, or technical customer support strongly preferred.
• Foundational understanding of Dealership Management Software (DMS), automotive business processes, and core IT infrastructure.
• Exceptional communication, organizational, and analytical problem-solving skills.
• Willingness and ability to travel extensively (up to 90%) to deliver on-site support at dealership locations nationwide.

Skills & Competencies

• Demonstrated project management and multitasking capabilities.
• Technical curiosity with a proactive approach to troubleshooting software and hardware issues.
• Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency.
• Collaborative team player with a growth mindset and a commitment to ongoing learning.
• Comfort with evolving technologies and rapidly changing business environments.

Work Environment

• Primarily on-site engagement at dealership locations, with occasional opportunities for remote collaboration.
• Flexibility to support nontraditional hours during go-live events or urgent project phases to ensure project success.