Loan Servicing Lead

Cincinnati, OH, US • Posted 6 days ago • Updated 6 days ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Auditing
Bankruptcy
Loan Servicing
Loss Mitigation
Mortgage
Mortgage Servicing
Regulatory Compliance

Summary

Position: Loan Servicing Lead

Location: Cincinnati, OH 45245 (Onsite)

Duration: FTE/ Direct Hire

Job Description

The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)

Responsibilities:

Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
Develops, analyzes, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.

Additional responsibilities of the TL includes:

Maintaining service level standards
Perform internal Quality check, providing floor support and feedback to other staff.
Responding to all emails efficiently

Knowledge/Experience:

Minimum 1-3 years of Team Handling experience
Minimum 5-8 years of US Mortgage active as well as default servicing experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90887977
Position Id: 8913386
Posted 6 days ago

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