ServiceNow Developer

Description:
ServiceNow Software Developer with minimum 4 years development experience in ServiceNow,
required CSA Admin certification,
strong oral and written communication skills and ability to leverage AI in their daily work.

ServiceNow Application Development experience in two or more of the following areas:
Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend and/or Studio), Client Scripts, Business Rules, Catalog Items and scripting, group and role administration, flows (Flow Designer), notifications, email configuration, and scheduled jobs.
ITSM modules, Change, Incident, Knowledge, Problem Management
SPM modules Demand and PPM
Integrations using REST API and Transform Maps
CMDB Configuration and Development
Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.
Knowledge of users, groups, roles
Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
Experience using Flow Designer, including approvals, task orchestration etc
Experience with automated testing and quality practices: ATF (Automated Test Framework)

Proficient in the following qualifications:
Knowledge/experience of SDLC practices
Effective liaison leading technical development teams
Strong facilitation skills to effectively lead discussions across multiple groups
Oral and written communication skills including presenting to management
Knowledge/experience with Agile Methodologies
Knowledge/experience of SDLC practices
Change Management and Configuration Management (VersionOne, ServiceNow, etc)
Application Lifecycle Management (ALM)
Problem/Risk Management
MS Office Suite
Knowledge in AI tools (Github Copilot, Playwright)

Preferred:
ServiceNow application development experience in two or more of the following areas:
o ITSM modules including Incident, Change, Problem, and Knowledge Management
o SPM modules including Demand and Project Portfolio Management (PPM)
o Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring
o CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)