IT Specialist

Agawam, MA, US • Posted 10 days ago • Updated 5 hours ago

Contract W2

On-site

USD $18.00 - 19.00 per hour

Fitment

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Job Details

Skills

Preventive Maintenance
Performance Management
Administrative Support
IT Operations
Reporting
Attention To Detail
Routing
Project Management
Resource Allocation
Status Reports
IT Management
Workflow
Documentation
Collaboration
Scrum
Issue Resolution
Organized
Management
Communication
Adaptability
Mergers and Acquisitions

Summary

b Title: IT Administrative Support Coordinator
Location: Agawam, MA (100% On-site)
Pay: $18-19/hour
Schedule: Monday - Friday | 9:00 AM - 5:00 PM
Employment Type: Contract (through end of year) with strong potential for extension or full-time conversion

Position Overview

SNI Technology is seeking a highly organized and personable IT Administrative Support Coordinator to serve as the central hub for IT operations. This role acts as the "command center," balancing technical request coordination with administrative tracking and reporting.

This is not a hands-on engineering role. Instead, we're looking for a detail-oriented professional who is comfortable working with technology, excels at organization, and enjoys supporting both technical teams and end users.

Key Responsibilities

Ticket Routing & Triage: Serve as the first point of contact for IT requests; review, prioritize, and assign tickets to appropriate team members
Administrative Tracking: Maintain and update project management tools (Smartsheet), including tracking deadlines, milestones, and resource allocation
Status Reporting: Provide clear, proactive updates to IT leadership on workflows, progress, and potential bottlenecks
Documentation: Collaborate with IT staff to create clear, user-friendly "how-to" guides and internal documentation
Meeting Coordination: Participate in Scrum and team meetings; capture notes, track action items, and ensure timely follow-up
End-User Follow-Up: Communicate with staff to confirm issue resolution and provide updates on outstanding requests

Qualifications

Highly Organized: Strong time-management skills with the ability to manage multiple priorities without missing details
Tech-Comfortable: Basic technical knowledge or strong interest in IT; familiarity with common terminology and tools
Strong Communication Skills: Professional, approachable, and able to interact effectively with both technical and non-technical teams
Adaptable Learner: Willingness to learn new tools and systems (experience with Smartsheet is a plus but not required)
Reliable & Consistent: Comfortable working a full-time, on-site schedule in Agawam, MA

#SNIT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: snibot
Position Id: 391710
Posted 10 days ago

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