Desktop Support Technician

Remote in Tulsa, OK, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
On-site
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Job Details

Skills

  • Remote Support
  • SAP BASIS
  • Managed Services
  • Business Systems
  • Incident Management
  • Software Packaging
  • Microsoft Windows
  • Problem Solving
  • Conflict Resolution
  • Analytical Skill
  • Active Listening
  • FOCUS
  • Communication
  • Customer Service
  • Technical Support
  • Work Ethic
  • Attention To Detail
  • Break/Fix
  • Software Support
  • Asset Management
  • Computer Hardware
  • Lenovo
  • Dell
  • Laptop
  • Access Control
  • Microsoft Office
  • SAP
  • Citrix
  • Android
  • Tablet
  • Printers

Summary

Our client is looking for a Desktop Support Technician for a 2-month contract in Tulsa, OK 74128.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months
Required Skills & Experience
  • 3+ years of related desktop and/or deskside support experience
  • Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks
  • Experience working with incident management tools and software packages
  • Knowledge and experience working with Windows 10 / 11
  • Problem-solving and analytical skills to understand the technical implications of business decisions and requests
  • Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
  • Demonstrated active listening skills that can collect accurate and detailed information
  • Capability to learn and support new applications
  • Ability to defuse tense situations and focus on the issue at hand
  • Verbal communication that is polished, professional, and easy to understand over the phone when needed
  • Written communication is clear and concise, and includes proper grammar, spelling, and punctuation
  • Possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
  • Excellent customer service skills and end-user support experience
  • Ability to translate technical language into user-friendly information
  • Team player with strong work ethic, standards, initiative, attention to detail, and quality orientation
  • Able to work adeptly in a fast-paced, changing environment while serving the needs of multiple stakeholders
What You Will Be Doing
  • Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable
  • Provide deskside hardware and software support
  • Update the asset management system of record where applicable
  • Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions)
  • Perform hardware refresh of aging hardware with the new device based on the end user profile
  • Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix
  • Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 884648
  • Posted 1 hour ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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