Location: Richardson, TX
Work Arrangement: Hybrid
Employment Type: Contract
Experience Required: 8–10 Years
Position Overview
We are seeking an experienced Model N-FLEX Support Consultant with strong expertise in the Life Sciences / Pharmaceutical domain. The ideal candidate must have hands-on experience with the Model N-FLEX Medicaid module, including Government Pricing, Pricing and Contracting, and pharmaceutical commercial operations.
The consultant will serve as the primary point of contact for Medicaid module support, managing application incidents, resolving tickets, coordinating with business and IT stakeholders, and ensuring smooth application operations. Experience working in a global onsite-offshore delivery model is essential.
Primary Skills
Model N-FLEX
Model N Medicaid Module
Government Pricing
Pharmaceutical / Life Sciences Domain
Application Support
Secondary Skills
Pricing and Contracting
Gross-to-Net (GTN)
Chargebacks
Rebates
Pharmaceutical Commercial Operations
Validata
Model N Reporting
ETL
API Integration
Jira
ServiceNow
ALM
Incident Management
Change Management
Production Support
Key Responsibilities
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Serve as the single point of contact for Model N-FLEX Medicaid module support.
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Manage application support activities, including incident investigation, ticket resolution, and issue troubleshooting.
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Provide functional support for Medicaid and Government Pricing processes.
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Work closely with business users, IT teams, and multiple stakeholders to resolve application issues.
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Monitor support tickets and provide regular status updates to clients and stakeholders.
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Support Model N-FLEX modules related to pricing, contracting, rebates, and chargebacks.
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Troubleshoot application and integration issues involving ETL processes and APIs.
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Coordinate incident and change management activities using Jira, ServiceNow, and ALM tools.
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Collaborate with offshore delivery teams to ensure timely issue resolution and continuous application support.
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Coordinate with global teams and provide the required evening IST overlap for India-based team collaboration.
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Identify recurring issues and contribute to application stability and continuous improvement.
Required Qualifications
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8–10 years of overall IT experience in the Life Sciences or Pharmaceutical domain.
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Strong hands-on experience with Model N-FLEX.
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Mandatory experience with the Model N Medicaid module.
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Strong understanding of Government Pricing in the pharmaceutical industry.
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Experience with Model N application support and production support.
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Good understanding of Medicaid, Pricing and Contracting, and Gross-to-Net (GTN) processes.
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Knowledge of pharmaceutical rebates and chargeback processes.
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Understanding of pharmaceutical commercial operations.
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Experience with interfaces and integrations, including ETL and APIs.
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Familiarity with Jira, ServiceNow, and ALM for incident and change tracking.
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Strong communication and client-facing skills.
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Ability to coordinate with global onsite and offshore teams.
Preferred Qualifications
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Experience with Model N Chargebacks and Rebates.
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Experience with Model N reporting capabilities.
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Previous experience supporting enterprise pharmaceutical applications.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified applicants with disabilities and for sincerely held religious beliefs, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may request assistance.
Employment may be contingent upon the successful completion of job-related pre-employment screening, which may include background and reference checks and, where permitted by applicable law and applicable to the position, drug testing. All such screening will be conducted in accordance with applicable federal, state, and local laws.
