DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Functional Analyst (Workday)
Location: REMOTE
Duration: 6 – 7 Months
W2 Only
Job Description:
Are you passionate about enabling system adoption and delivering effective learning experiences? We are seeking a Workday Facilitation Specialist to support a Workday Time Tracking initiative through expert training facilitation and end-user enablement. This role will focus on delivering virtual instructor-led training, supporting Workday Time Tracking and related Workday HCM processes, and ensuring users understand how to accurately and confidently complete time-related tasks in Workday.
The ideal candidate will bring hands-on Workday Time Tracking and/or Workday HCM experience, strong facilitation skills, and the ability to translate complex system processes into clear, engaging learning experiences. This role partners closely with HR, Client, Payroll, and site stakeholders to drive consistent adoption and effective utilization of Workday Time Tracking.
Responsibilities:
Training Facilitation:
- Facilitate virtual and/or in-person instructor-led training sessions focused on Workday Time Tracking and related Workday HCM functionality
- Deliver role-based training for managers, and HR partners
- Adapt facilitation style and approach to meet the needs of diverse audiences and learning preferences
- Lead system demonstrations, guided practice, and Q&A sessions to reinforce learning
Content Development:
- Design and develop clear, user-friendly Workday user guides and reference materials
- Ensure all documentation aligns with organizational standards and project timelines
Stakeholder Collaboration:
- Partner with cross-functional stakeholders to gather requirements and validate content
- Communicate effectively with diverse stakeholders to ensure alignment and adoption
Continuous Improvement:
- Collect feedback from participants and stakeholders to refine training materials
- Monitor engagement and recommend enhancements for better user experience
Availability:
- Delivers prompt and dependable responses to inquiries, minimizing delays and driving effective resolution of issues
- Must be available to work primarily during Central Time business hours (9 AM – 5 PM), with flexibility to adjust schedule as needed for business priorities including but not limited to working hours prior to and/or after Central Time business hours
- Perform other duties as assigned
Qualifications:
- Bachelor’s degree in human resources, Education, or related field (or equivalent experience)
- A minimum of two (2) or more years’ experience in Workday facilitation and user guide creation required (Preferably in the Workday Time-Tracking space)
- Expert knowledge of and experience with PowerPoint
- Strong instructional design and virtual facilitation skills via Microsoft Teams
- Excellent communication, organizational, and stakeholder management abilities
Desired characteristics & skills:
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with adult learning principles and best practices
- Attention to detail a must
- Proficient verbal and written communication skills
- A sense of urgency in resolving client requests to ensure timely resolution
- Ability to work under pressure, multi-task, and meet deadlines
- Demonstrate a high degree of confidentiality and sensitivity to information
- Able to process complex information and identify solutions that meet both internal and business partner requirements
- Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach
- Ability to interact with and support all levels of management to support them achieving goals/targets
- Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions
- Experience providing feedback to help others understand the rationale of desired outcomes and standards
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