IT Project/Program manager

Role Summary
This is a remote IT Project/Program Manager position requiring a seasoned professional with 10-15 years of experience. The role involves leading the implementation of Microsoft Copilot within Digital Workspaces, managing complex technology projects, and supporting enterprise-wide endpoint upgrades and migrations. The successful candidate will collaborate with cross-functional teams and serve as a key point of contact for executive stakeholders, ensuring seamless project execution and alignment with organizational goals.

Responsibilities

• Develop and maintain comprehensive process flow documentation to track project progress and measurables.
• Compile project data, generate status reports, and present updates to management teams.
• Consult with management and stakeholders regarding the feasibility and viability of network infrastructure plans, integrating emerging technologies and product supportability.
• Oversee digital collaboration projects, including Office 365 upgrades on a large-scale environment of approximately 160,000 machines, coordinating weekly user migrations.
• Serve as a liaison among network engineers, development teams, and management to facilitate communication and project alignment.
• Provide advanced diagnostics and resolution support for complex system and application issues to minimize operational disruptions.
• Coordinate migration efforts and address related issues in conjunction with Service Desk and other teams impacted by hardware upgrades and user transitions.
• Support Google Workspace management and oversee technical workstreams related to Unified Endpoint Management solutions such as Microsoft Endpoint Manager (SCCM, Intune, Co-management, Windows Autopilot, Azure Active Directory).
• Identify risks, schedule slippages, and proactively mitigate potential project delays through detailed analysis.
• Create presentation content suitable for executive and peer review, prepare detailed meeting minutes, and track assigned action items, ensuring follow-up with responsible parties.

Qualifications

• 10-15 years of experience in IT project or program management, with a focus on enterprise endpoint and collaboration solutions.
• Proven track record managing large-scale technology migrations and upgrades, especially Office 365 and endpoint management.
• Strong knowledge of Microsoft Endpoint Manager, SCCM, Intune, Windows Autopilot, and Azure Active Directory.
• Ability to create detailed process documents and executive-level presentation materials.
• Excellent skills in project tracking, reporting, and risk management.
• Exceptional communication skills, capable of providing detailed support to executive leadership and cross-functional teams.
• Experience working in remote environments and managing multiple stakeholders remotely.
• Knowledge of Google Workspace and related technical project management experience is preferred.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required. (Ability to obtain and maintain a USPS Public Trust clearance).

Publishing Pay Range: $50.00 - $53.00 hourly 
This is a fully remote role and can be performed from an approved location.