Director, IT Asset Management & Automation
Full Time
No Travel Required
On-site
Depends on Experience
Arnex Solutions LLC
Fitment
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Job Details
Skills
- ("IT ASSET MANAGEMENT") AND ("INTEGRATION & AUTOMATION") AND ("SERVICENOW HAM/SAM/CMDB") AND ("JIRA ASSETS")
Summary
Director, IT Asset Management & Automation
Charlotte, NC (preferred) | New York, NY (secondary) - 3 days onsite at either location
FTE
About the Opportunity
Our organization is on a mission to eliminate manual reconciliation from IT operations entirely. As the central IT function serving a portfolio of 360+ global businesses, we run a modern, cloud-forward infrastructure estate—and we are building the data and automation foundation to match it.
The Director, IT Asset Management & Automation will architect and deliver that foundation. This is a hands-on technical leadership role—not a CMDB custodian position. The focus is integration engineering, automation, and data quality across a complex, multi-source ITAM environment. Our primary platform is currently ServiceNow, but we are actively evaluating alternatives; platform-agnostic thinking is essential.
The right candidate thinks in data flows, builds in APIs and automation frameworks, and has the vision to drive a multi-year roadmap toward AI-enabled IT operations. This is a rare opportunity to define the automation strategy for a world-class infrastructure organization at scale.
The Director, IT Asset Management & Automation will architect and deliver that foundation. This is a hands-on technical leadership role—not a CMDB custodian position. The focus is integration engineering, automation, and data quality across a complex, multi-source ITAM environment. Our primary platform is currently ServiceNow, but we are actively evaluating alternatives; platform-agnostic thinking is essential.
The right candidate thinks in data flows, builds in APIs and automation frameworks, and has the vision to drive a multi-year roadmap toward AI-enabled IT operations. This is a rare opportunity to define the automation strategy for a world-class infrastructure organization at scale.
What You Will Own
Team Leadership
You will directly manage three asset management professionals:
- Software Asset Manager – responsible for license compliance, SaaS utilization, and software lifecycle
- Hardware Asset Manager (End User) – manages PCs, laptops, and end-user devices via HAM in ServiceNow
- Hardware Asset Manager (Infrastructure) – manages servers, network devices, infrastructure, and services
You will actively develop this team toward higher-value, automation-focused work—shifting them away from manual reconciliation and toward operating as data-informed asset stewards.
ITAM Integration Architecture & Live Data Pipelines
Our asset data lives across many systems—ServiceNow (HAM, SAM, CMDB), a separate network device ITAM platform (NetBox), cloud platforms, endpoint management tools, and a cybersecurity vulnerability suite that is not yet integrated. Your job is to bring it all together.
- Design and deliver a federated asset data platform ingesting from cloud-native inventory services (AWS Config, Azure Resource Graph, Google Cloud Platform Asset Inventory), SaaS management platforms, endpoint management APIs (Intune, Jamf, Kandji), and identity/directory systems (Entra ID, Okta)
- Connect and normalize data from our separate network device ITAM platform into the central configuration management platform—eliminating the current silo
- Integrate the cybersecurity team's vulnerability and endpoint detection suite as an additional data source for asset visibility and risk correlation
- Build real-time and event-driven integrations that normalize, deduplicate, and synchronize asset data across the enterprise—replacing manual imports and spreadsheet reconciliations
- Triangulate across many incomplete or partial data sets to produce a reliable, unified asset record; our data is often incomplete and distributed, and success requires knowing how to wrangle and reconcile it
- Evaluate and participate in our current platform selection process; we are conducting requirements gathering and evaluating alternatives to ServiceNow—you will help assess options and own the technical migration plan and execution
- Own the technical integration roadmap end to end, from quick wins to multi-year architecture
Data Quality, Hygiene & Automation
- Own IT asset data accuracy and completeness—not just as a governance concern but as an active engineering problem
- Automate data collection, enrichment, and reconciliation processes across all asset categories; reduce reliance on manual updates and periodic audits
- Partner with Finance and Procurement stakeholders (who sit within the same broader organization) to streamline ITAM workflows and align asset data with financial and vendor management processes
- Work directly with engineering and security stakeholders to ensure asset data reflects operationally meaningful, accurate, and actionable information
- Explore and integrate Cloud FinOps data as a complementary asset and cost visibility layer
Automation & AI-Enabled Operations
- Drive adoption of automation and AI tooling for IT operations tasks—asset governance, anomaly detection, lifecycle alerting, and policy enforcement
- Partner with the organization's automation engineering team to leverage existing toolkits and establish integration best practices across the broader I&O organization
- Move the team progressively from rule-based automation toward AI-assisted and AI-driven workflows, with measurable reduction in manual effort
- Serve as the team's in-house AI thought leader—staying current on AI and LLM developments, setting aside dedicated time to learn and experiment, and applying new capabilities pragmatically to ITAM and automation problems
- Participate in enterprise-level AI thought leadership as the function matures
Cross-Functional Influence
- Operate as an integration engineering leader within the broader 60-person I&O organization—partnering laterally with Cloud, Identity, Networking, Security, SRE, and Unified Communications engineering leads without relying on formal authority
- Collaborate with the ServiceNow developer embedded in our group and with the ServiceNow platform owner (Nicole Conroy) to coordinate on platform decisions and integration work
- Engage senior executives in Charlotte and New York, providing clear updates on automation initiatives, roadmap progress, and business value delivered
What You Bring
Required — Integration Engineering & Automation
- ~10 years of experience in a technical discipline; ideal backgrounds include data engineering, automation engineering, cloud engineering, RPA, or infrastructure engineering
- Proven experience designing and delivering integrations across heterogeneous enterprise systems—cloud platforms, SaaS tools, on-prem infrastructure, and identity providers
- Demonstrated ability to wrangle incomplete, inconsistent data across many sources and triangulate to a reliable result—this is a core day-to-day challenge
- Fluency with REST and GraphQL APIs, event-driven integration patterns, and data pipeline design (extraction, normalization, deduplication, synchronization)
- Scripting and automation proficiency in Python, PowerShell, or similar; experience with infrastructure-as-code (Terraform, Ansible, or equivalent) is a strong plus
- Hands-on experience with cloud-native asset or inventory services (AWS Config, Azure Resource Graph, Google Cloud Platform Asset Inventory, or equivalent)
- Demonstrated ability to create and own a technical roadmap—not just execute against one
- Project management mindset: able to juggle migrations, integration work, and ongoing operations simultaneously without losing momentum
Required — Leadership & Communication
- Track record of influencing technical outcomes across peer engineering teams without direct authority—cloud, identity, networking, security
- Experience presenting technical strategy and program updates to senior executives and translating complex technical concepts into business value
- Strong business acumen: ability to evaluate cost, efficiency, and risk tradeoffs and make defensible recommendations
- Mid-career orientation—we are looking for someone energized by building and modernizing, not maintaining the status quo
Bonus
- Experience with configuration management platforms (ServiceNow HAM/SAM/CMDB, Jira Assets, or equivalent) as integration targets or data consumers
- Familiarity with SaaS management platforms (Zylo, Torii, BetterCloud) and endpoint management APIs (Intune, Jamf)
- Experience with network device ITAM platforms such as NetBox
- Demonstrated application of AI or LLM-based tooling to reduce manual reconciliation, accelerate discovery, or surface operational insights from asset data
- Experience with agentic AI frameworks and IT operations automation platforms (e.g., Microsoft Copilot Studio, Claude, or equivalent)
- Cloud FinOps exposure
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91124621
- Position Id: 343-38988-3261
- Posted 6 days ago
Company Info
About Arnex Solutions LLC
At Arnex Solutions LLC, we go beyond traditional consulting. We blend expertise with innovation to offer end-to-end solutions that bridge the gap between business challenges and technological advancements.
Our Services:
Strategic IT Advisory: Our experienced consultants collaborate with you to craft customized IT strategies that drive growth and efficiency. We transform technology into a competitive advantage.
Talent Resourcing: Access top IT talent with ease. Our staffing solutions connect you with skilled professionals who align with your unique business requirements.
Cloud Excellence: Leverage the power of the cloud with our tailored services. From strategy to execution, we help you harness cloud capabilities for innovation and scalability.
Why Choose Arnex Solutions LLC:
Holistic Approach: We're your all-in-one partner for both strategic consulting and talent acquisition. Our holistic solutions ensure your business stays ahead in a dynamic landscape.
Client-Centric Philosophy: Your success is at the heart of everything we do. Our collaborative approach ensures we understand your unique needs and deliver impactful solutions.
Innovation Infused: We embrace emerging technologies to drive innovation. Partnering with Arnex Solutions LLC means accessing solutions that position you for sustained success.
Enduring Partnerships: Our commitment extends beyond a single project. When you choose Arnex Solutions LLC, you choose a partner dedicated to your long-term growth.
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