AV Service Technician - NYC Metro Area

AV Service Technician - NYC Metro Area
Location: NYC Metro Area (New York City, Westchester County & Surrounding Northern New Jersey Markets)
Employment Type: Full-Time, TEKsystems Employee
Important Requirements

• Strong Crestron experience required.
• Candidates must be able to download, modify, test, and upload existing Crestron programs.
• Experience using Crestron Toolbox for diagnostics, firmware updates, device management, and system troubleshooting is required.
• Experience supporting broadcast, streaming, production, or media environments is highly desired.
• Candidates from TV stations, broadcast facilities, higher education media departments, houses of worship, live production, or similar environments will be given strong consideration.

Overview
TEKsystems is seeking a strong AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers throughout the NYC Metro Area, including New York City, Westchester County, and surrounding Northern New Jersey markets.
This position focuses on service, troubleshooting, system checks, software modifications, and control system support rather than full-scale integration work. The ideal candidate will have strong Crestron experience and be comfortable performing programming modifications, troubleshooting control system issues, and supporting executive boardrooms, conference centers, broadcast systems, and enterprise collaboration spaces.
As a TEKsystems employee, you'll receive competitive compensation, full benefits, and opportunities for long-term career growth.
Key Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Download, review, modify, test, and upload Crestron programming changes as needed.
• Utilize Crestron Toolbox for diagnostics, device discovery, firmware updates, and system management.
• Troubleshoot Crestron control processors, touch panels, DM, and NVX environments.
• Diagnose AV-related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics. Biamp Tesira experience is highly preferred.
• Support AV technologies including:
  • Crestron (DM, NVX, control processors, touch panels)
  • Biamp Tesira DSP
  • Extron / AMX control platforms
  • Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints
  • AV-over-IP platforms (NVX, SDVoE)
  • Displays, projectors, video walls, and switching systems
  • Broadcast and production technologies including cameras, switchers, streaming, and media distribution platforms preferred
• Collaborate with IT teams when network-related issues occur.
• Document all service activities clearly and professionally.

Required Skills

• 3+ years of AV field service experience with an AV integration company.
• Strong hands-on AV troubleshooting skills in live corporate environments.
• Strong Crestron experience required.
• Ability to download, modify, and upload existing Crestron programs.
• Experience using Crestron Toolbox for diagnostics, firmware management, device discovery, and troubleshooting.
• Experience supporting Crestron control processors, touch panels, DM, and NVX environments.
• Ability to troubleshoot programming, control system, and device communication issues.
• Ability to navigate DSP platforms for system review and fault diagnosis. Biamp Tesira highly preferred.
• Experience supporting broadcast technologies, live production systems, streaming platforms, or multi-camera environments preferred.
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
• Comfort reading drawings, wiring schematics, and system documentation.

Soft Skills

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm, methodical problem-solving approach in high-visibility environments.
• Customer-focused mindset with strong attention to detail.

Travel Requirements

• Daily travel throughout the NYC Metro Area.
• Territory typically spans a two-hour radius.
• Work will primarily take place throughout New York City, Westchester County, and surrounding Northern New Jersey markets.
• Return home every night. No overnight travel required.

Preferred Certifications

• CTS or CTS-I
• Biamp
• Crestron
• QSC
• Dante
• SBE (Society of Broadcast Engineers)
• Other AV industry certifications are strongly preferred.

Job Type & Location
This is a Permanent position based out of Paterson, NJ.
Pay and Benefits
The pay range for this position is $40.00 - $52.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Paterson,NJ.
Application Deadline
This position is anticipated to close on Sep 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.