ServiceNow Technical Consultant

Role:- Sr. ServiceNow Technical Consultant   

Location:- Remote

Fulltime

Job Description

Must Have Technical/Functional Skills
 ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities
 Technical Comptency

•                     Experience as a Technical Lead
•                     Experienced in  ITIL Process Definition, Integration Solutions, understanding Architecture solution
•                     Understanding customer business requirements and convert to functional requirements
•                     Responsible for reviewing requirements for accurate estimation
•                     Experienced in leading at least a couple of  Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
•                     Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
•                     Review, and do proactive analyze and resolve application issues as needed
•                     Mentor and share technical knowledge/guidance to team
•                     Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
•                     Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
•                     Should possess good knowledge in Agile/Scrum methodology

Behavioral competency
•                     Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
•                     Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
•                     Excellent team management skills to manage the project team and members
•                      Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have
•                     Experience in ServiceNow custom application design and development
•                     Evaluate the tool stability and performance and provide recommendations
•                     Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
•                     Preferred to have ServiceNow Implementation Specialist certification
•                     Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications