**** Very long term project; initial PO for 3 years but expected to go for multiple years *** Webcam interview***
Job Description:
Objectives of This Role:
- Evaluate current business processes and application functionality to identify opportunities for improvement
- Serve as the functional business owner for assigned applications, including systems without existing IT ownership
- Translate business needs into clear, actionable requirements that support successful implementations and ongoing operations
- Support the full application lifecycle, including planning, implementation, optimization, maintenance, and continuous improvement
- Ensure solutions meet business needs, user expectations, and organizational standards
Key Responsibilities:
Business Analysis & Requirements
- Gather, analyze, and document business requirements to identify opportunities for process and system improvement
- Translate business requirements into well-defined user stories and functional specifications
- Communicate, review, and validate requirements with business and technical stakeholders
- Maintain requirements traceability and documentation using tools such as Azure DevOps (ADO), ServiceNow, Accompa, and other platforms
Application Ownership & Operations
- Serve as the primary IT business owner for assigned applications
- Support ongoing application maintenance, enhancements, and defect resolution
- Act as a liaison between business users, IT teams, and third-party vendors
- Assist with production support, issue triage, root cause analysis, and continuous improvement efforts
- Maintain functional documentation, workflows, and system knowledge for supported applications
Implementation & Project Support
- Support functional aspects of application implementations, including requirements validation, configuration review,
- testing, and user acceptance
- Assist with project planning, execution, and delivery activities in coordination with project managers and technical
- teams
- Collaborate with cross-functional teams to manage backlogs, priorities, and release planning
- Participate in change management and deployment activities
Testing, Optimization & Reporting
- Support and execute functional, integration, and user acceptance testing
- Assist with monitoring, tracking, and resolution of reported defects
- Analyze business and system processes to identify inefficiencies and bottlenecks
- Recommend and help implement process improvements and automation opportunities
- Create reports, dashboards, and visualizations to support data-driven decision-making
Required Qualifications & Skills:
- Strong analytical, critical thinking, and problem-solving skills
- Excellent written and verbal communication skills, including technical and functional documentation
- Ability to manage multiple initiatives, priorities, and deadlines effectively
- High attention to detail and focus on quality
- Strong organizational and stakeholder management skills
- Experience working within the software development life cycle (SDLC)
- Adaptability and comfort working in fast-paced, evolving environments
- Proficiency with Microsoft Office and collaboration tools
- Bachelor’s degree in Business Analysis, Business Administration, Information Technology, Computer Science, or a related field
- Five or more years of experience as a Business Analyst, Systems Analyst, Product Analyst, or Quality Assurance professional
- Demonstrated experience with business and technical requirements analysis, validation, and testing
- Experience working in government, healthcare, or other regulated environments preferred
Preferred Skills:
- Knowledge of Medicaid, SNAP, TANF, or other government programs
- Experience supporting enterprise or line-of-business applications
- Experience working with vendors and third-party software providers
- Experience writing SQL queries
- Familiarity with Agile, Scrum, or hybrid development methodologies
- Understanding of current IT technologies, tools, and terminology
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