Role: Support Executive
Location: Morristown, NJ- 100 % ONSITE
Type: Contract
Skills: Office 365 Administration, Microsoft SQL Server 2019, SolarWinds, BaNCS Payments - Card Issuing Business, Retail Mortgages
Experience Required: 6- 8 Years
Role Descriptions:
Technical Support Requirements:
Build maintain and troubleshoot business rules
Build maintain and troubleshoot custom print forms
Manage user groups and permissions
Manage versions and releases
Monitor system performance logs etc.
Monitor and maintain integrations. nCino Mortgage Optimal Blue etc.
Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to EncompassManage reporting database and data warehouse
Business rule writing for new issues that arise per the Market and the business model Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.
Business Support Requirements:
Run Hotlist daily
Build and maintain Crystal Reports for scheduler
Run monthly survey reports
Maintain service passwords at vendor and in LOS
Maintain business contacts in LOS (payees employees etc.)
Build ad-hoc reports
Collaborate with cross-functional partners to ensure alignment on priorities.
Technical Skills Required:
Technical Troubleshooting Business line knowledge (Banking Consumer Lending) Microsoft SQL server Windows OS Monitoring Tools? SolarWinds BOTs Documentation? ServiceNow Confluence Microsoft Office Office 365Understanding of networking firewall IP segmenting listing etc. Disaster Recovery BCPIIS (Apache Tomcat is plus) IncidentChange Management Vendor Management Tools and Software Used: ServiceNow Window troubleshooting tools Confluence Mortgage platforms Appraisal Platforms Document share platforms Application monitoring platforms (SolarWinds)Microsoft Office tools
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