Help Desk Analyst

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sinchan Chakraborty at email address Sinchan Chakraborty can be reached on # .

We have Contract role Help Desk Analyst for our client at Middletown CT. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Help Desk Analyst- Middletown CT
Location : Middletown Connecticut 06457 - Onsite
Project Duration : 12 months of contract
Pay rate : $25 an hour on W2
Work Schedule : Full-Time | 40hrs | Monday - Friday, 8 AM - 5 PM

Job Summary-

SCOPE OF WORK-

• The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.

POSITION ROLE AND DELIVERABLES-

• We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential.
• The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.
• They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

REQUIRED SKILLS AND EXPERIENCE-

A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:

• PC Hardware and software installation
• End user support - face to face and via telephone
• Excellent customer service skills

Preferred Skills

• Experience with computer system and user administration.
• Technical familiarity with MS Active Directory.
• Experience with Windows 10,11
• Experience with Office 365
• Experience with Device Management, Device Imaging, Device Troubleshooting

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sinchan Chakraborty at email address Sinchan Chakraborty can be reached on # .